After-Sales & Operations Manager - Multi Brand

Job Purpose:

Manage the Accessories, Retail (Tires, Lubes & Batteries) & Projects business activities focusing on objectives of the company. Identify, allocate, monitor & control resources in order to achieve the company’s strategic & financial goals.

Accountabilities:

• Formulate the annual sales & business plan for the accessories and retail department, identify & budget the necessary resources to achieve the division’s objectives.
• Implement the strategy for accessories and retail operation & outlets expansion as well, develop related plans for improving the existing business.
• Review sales forecasts from the Branch Managers & Outlets and submit it to procurement department.
• Review, Order & Procure locally purchased products
• Evaluate division performance periodically, identify areas of improvements and concerns and develop action plans for performance improvement.
• Monitor the implementation of the accessories and retail promotional and marketing activity and provide feedback to the marketing department to ensure success of the campaigns.
• Monitor & control the operation costs & take corrective actions, if necessary, to ensure profit goals.
• Co-ordinate with HR for employee recruitment, promotion, retention and termination of staff.
• Review and evaluate employee performance, identify skill gaps and plan and monitor staff training programs.
• Oversee staffing adjustments to obtain maximum productivity.
• Collaborate with other company divisions, to help ensure smooth overall operations within the company.
• Evaluate plans, submit sales projections and resource requirements for new business projects in line with the strategic plans of the company and submit them to the management for approval.
• Coordinate with relevant business divisions to execute & commence all approved projects.
• Monitor and review project activities and ensure its completion within scheduled time and budget
• Participate towards the implementation of Accessory business strategy and plans which enable the achievement of organization’s mission and objectives.
• Set goals and objectives for the Operations and Functional heads to implement Accessories business strategies in Sales and Aftersales
• Identify and evaluate business opportunities and implement Business development projects (Retail, Fleet, Exports, and Parts & Service channels) in co-ordination with Business development team.
• Implementation of operational policies and controls covering all areas of Accessories activities so that all relevant procedure/legal requirements are fulfilled while delivering Quality with Cost effectiveness