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Advanced Field Service Engineer
Location Block 5 - Wafra road No 306 - Shuaiba, Western industrial Area, Kuwait, AL KUWAYT, 45701, Kuwait Category Customer Experience Job Id HRD246016 JOB DESCRIPTION
Join the industry leader to design the next generation of breakthroughs
Advanced Field Services Engineer
We have an opportunity for an
Advanced Field Services Engineer to join us at
Honeywell inKuwait.
As an Advanced Field Service Engineer here at Honeywell, you will have the opportunity to provide advanced technical facilitation and expertise to our customers in the Industrial Automation (IA) business unit. You will be accountable for troubleshooting and resolving complex technical issues, ensuring the successful implementation of our solutions, and driving customer satisfaction. Your expertise and dedication to excellence will play a crucial role in the success of our field service operations and the growth of our business. You will report directly to our Field Service Engineering Manager.
In this role, you will impact the efficiency, productivity, and safety of our customers' operations by providing exceptional technical facilitation and service.
Key responsibilities
· Maintains an accurate cyber-Database of the Installed Base by updating the Repository
· Performs or ensures cyber–Preventative Maintenance Tasks are completed on time
· Keeps customers informed on technical notifications and advises on recommended corrective actions.
· Issues Monthly reports to Customers on the activities and system health as per the Reporting Guidelines.
· Trusted Advisor to the Clients, working with or independently to Sales to advise clients of new technology or services that will add value
· Assists with driving awareness for Break through Initiatives
· Works with Solution Architect to Maintain the Automation Plans
· Provides technical leadership for the project, provides technical coordination and planning
· Defines the required deliverables as per the GPM, works with PM to develop the schedule
· Ensures deliverables Quality and Accuracy, proactively drives the delivery /schedule, managing the customer and team to ensure the project is delivered on time and within budget
· Maintains the data and prepares as well as drives the project gate reviews as per Honeywell GPM practices
· Pro-actively engages and informs the Project Manager of resources requirements
· Drives all Technical issues as liaison with TAC to ensure successful conclusion
· Pro-actively manages the risks and opportunities keeping the PM informed
· Keep technically current with the HPS/HCI product/systems portfolio, while maintaining expert knowledge on specific designated cybersecurity disciplines
· Services provided include on-site consulting, troubleshooting, network designs, implementation, assessments and other related tasks as identified
· Provides 24/7 support for assigned clients as per the Stand-By Roster issued Monthly.
· Supports the development of Kuwait LSS resources through knowledge sharing and active mentoring of assigned mentees
Key skills and qualifications
· Bachelor’s degree in a computer/electrical related field such as Computer Science, Computer information systems, electronics/electrical or in lieu of degree a minimum of 7 years’ experience in industrial automation network systems engineering. minimum certification L3/L4 or OPM L4 in handling Honeywell DCS (TPS & EPKS) & with CCNI and Virtualization experience as VMware
· 7 years’ experience as senior FSE, minimum certification L3/L4 and/or OPM L4 in handling Honeywell DCS (TPS & EPKS)
· Engineer (Project environment) with commissioning and SAT experience, minimum 2 years with virtualization experience.
· CCNI and Cybersecurity certification is a distinct advantage
· Strong technical knowledge and expertise in industrial cyber security
· Preferred CISSP Certified Information Systems Security Professional or similar security certification
· Preferred CISCO Certified Network/Design/Security Professional (at least one) – must currently be certified or in the process of certification/renewal
· Linux/Windows Security Basics
· 5+ years working with IT Security, 5+ years Industrial Networking, 2+ years Leading Security Projects, 2+ years performing audits/assessments
· Cyber Security Risk Analysis
· Process Control system design/implementation
· Excellent troubleshooting skills to resolve complex network and or application or system integration issues
· Fault Tolerant Ethernet (Honeywell product)
· Experience with virtualization preferably VMWare
· Preferred Microsoft Certified Systems Engineer
· Experience performing network services at customer sites, experience in LAN/WAN architectures & related diagnostic tools, experience designing and optimizing complex LAN environments
· LAN/WAN and wireless networking principles and protocols including Ethernet, TCP/IP, VLAN, WLAN, Frame Relay, Firewall, DMZ, VPN, IDS, switches, routers, firewalls
· TCP/IP protocols – SMTP, SNMP, FTP, HTTP, SSH, SSL
· Experience Network Security – Firewall, ACL, IDS, IPS, SIEM
· Specific experience in Cisco Routers, Switches, or Firewalls
· Microsoft – Active Directory, DNS, WSUS, Terminal Server
· Experience with anti-virus systems, backup & restore solutions, system management
· Experience with anti-virus systems, backup & restore solutions, system management
· Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders
· Experience in project management and execution
· Strong customer focus and ability to build and maintain relationships
· Strong guidance and mentoring skills
· Continuous learning mindset and willingness to stay updated with industry advancements
· Results-oriented approach and ability to drive projects to successful completion
· Strong problem-solving and thoughtful abilities
Our offer
· A culture that fosters inclusion, diversity, and innovation in an international work environment
· Market specific training and ongoing personal development.
· Experienced leaders to support your professional development.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us nowand be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt
Additional Information
JOB ID: HRD246016
Category: Customer Experience
Location: Block 5 - Wafra road No 306 - Shuaiba,Western industrial Area,Kuwait,AL KUWAYT,45701,Kuwait Nonexempt
Global (ALL)
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