Responsible for retaining and growing VIP client relationships, driving revenue growth, minimizing churn, and ensuring exceptional customer satisfaction.
Key Responsibilities:
Maintain the shop’s image and ensure compliance with branding standards, providing a smooth customer experience and a high level of customer satisfaction.
Track and control shop stock levels to ensure availability.
Increase the residential retention base (lines and revenue) through various communication channels, such as phone calls.
Achieve sales targets through various communication channels, including phone calls.
Assist internal stakeholders with customer requests and issue escalations, ensuring timely responses and effective solutions.
Develop and maintain strong relationships with VIP clients to enhance customer satisfaction and loyalty.
Drive revenue growth by identifying and pursuing new sales opportunities, upselling, and cross-selling services to VIP customers.
Develop and implement strategies to minimize churn and maximize client retention.
Ensure exceptional customer satisfaction and loyalty by providing personalized support, promptly resolving issues, and exceeding customer expectations.
Provide regular reports and insights on VIP client performance, identifying opportunities for improvement.
Monitor the contract archiving process to ensure compliance with governmental regulations and conditions.
Perform accurate daily cash reconciliation and ensure proper cash deposits.
