Sr. Account Manager, Commercial Sector

Our Culture:

At STS we are proud of our culture and how it drives everything we do. We are looking for individuals who share our values and want to be part of a unique and engaging culture that revolves around collaboration and innovation. If you are looking for a role where you can drive engagement and excellence across teams through commitment and collaboration, and are someone who is customer-centric and appreciates an organization with uncompromised integrity that focuses on employee engagement then read on to learn more about how you can become part of the STS family.

Duties and Responsibilities:

Account Management and Customer Relationship:

• Follow up on a number of accounts
• Build and strengthen the relationship with and trust from the client and increases STS product presence at client site
• Addressing customer requirements.
• Follow up calls and site visits to ensure customer satisfaction. Follow up the sales efforts of the various concerned business units to ensure that offers are made to the client on time and within requirements.
• Post-sales service.
• Document all potential opportunities on CRM system and update them on daily basis.
• Build relationships with key employees in the sector and IT departments.
• Learn about all STS solutions and/or products offered.
• Try to maximize STS penetration into the account.
• Promote and sell multiple STS solutions to the account.
• Regular meetings with clients/accounts.

Know the client and the client IT environment and needs:

• Know and understand the client business environment in terms of timing, key priorities, budgets, decision making process, etc…
• Gather and analyze relevant information re competitive products within the account and promote STS substitutes to the client.
• Gather and analyze information on client IT needs and promote STS products to meet client needs.
• Arrange for presentations by relevant sales staff to the client.
• Provide BUMs with sales leads and tips for relevant accounts.
• Provide the sector lead and product managers with status reports on business opportunities (Accurate forecasts and pipeline)

Liaise and provide communication between STS sales staff and the client:

• Introduce relevant sales staff to the client.

Follow up with customers and help the collection team with pending payments

Make recommendations:

• Make recommendations on new trends,
• Make recommendations on marketing and selling strategies for selling STS products and solutions within the Industry (product bundling, presentation, positioning).

Marketing Activities

• Work and coordinate with Marketing on event preparation and execution
• Prepare relevant material for events
• Arrange for guest speakers at events

Weekly Reports