NRC is implementing a Shelter and Basic Needs Program in Zaatari and Azraq refugee Camps in Jordan; the project aims to support refugees in the camps to have improved coping strategies through the provision of adequate housing and support to their ability to meet their basic needs. The Shelter Technical Assistant / Helpdesk Technical Assistant will be responsible of assisting in the day to day implementation of the WFP helpdesk activity, ensuring people of concerns feedback, requests, complaints and issues are well captured and reported through the systems, and provide feedback on the submitted complaints whenever feedback is collected.