We are hiring a ‘Senior Technical Support Engineer and pre-sale’ to provide enterprise level assistance to our clients. It will diagnose and troubleshoot software and hardware problems. Your responsibilities will include resolving customer issues, configuring operating systems, and using remote desktop connections to provide immediate support,
Job Description and Requirements
• A bachelor's degree in computer Engineering or related technology field.
• 3 years and more of relevant experience in a customer focused position involving technical knowledge of a company' s products and services.
. Manual driving license
• Experience in working and maintenance Time attendance, walk-through and x-ray, Cameras and access control devices.
• Experience in installation, connection and operation of devices
• Coordination for Regular visits for customers and write job order.
• Strong ownership of customer issues.
English language
Communication and discussion skills
Experience in Microsoft and its programs
Preparing technical offers and studying bids
Discussing prices with suppliers for bids and purchase orders
Installing and operating devices and following up