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ABOUT THE COMPANY
AZADEA Group is apremierlifestyle retail company that ownsand operates more than 40 leading internationalfranchise concepts in fashion and accessories, food and beverage, home furnishings,sporting goods, multimedia and beauty and cosmetics across theMiddle East and Africa spreadacross 13 countries overseeing more than 700 stores.
JOB PURPOSE
The Senior Human Resources Manager is responsible for leading and overseeing the HR department, as well as defining, developing, and implementing HR plans, policies, and procedures. He/she contributes to the creation of corporate HR strategies to align with the organization’s business requirements.
RESPONSIBILITIES
-Implement the overall strategy defined by the group, develop a local strategy to facilitate HR functions, and support day-to-day operations accordingly.
-Create action plans based on strategic needs and support growth or crisis resolution issues. Monitor and align operational requirements with all HR functions accordingly.
-Monitor all HR functions to ensure compliance with local labor laws and adherence to established standards and KPIs.
-Develop and maintain strong working relationships with internal and external parties to ensure the smooth delivery of HR services across the organization and enhance the company's external image. Act as the company's ambassador at public events, engaging with the audience, partners, public authorities, and other stakeholders to foster a positive image of the organization, in alignment with the CHRO.
-Manage the recruitment process for key and managerial positions in coordination with the recruitment team, ensuring the selection of qualified candidates.
-Conduct regular field visits to departments and shops, meeting with employees to nurture the group's culture.
-Prepare the HR department's annual budget and business plan and implement projects and events accordingly.
-Create, implement, and oversee a set of operational metrics to measure the effectiveness of the department across all functions.
-Address and resolve employee grievances, whistleblowing cases, and conflicts in alignment with the company's internal rules and regulations.
-Develop, generate, and analyze regular HR reports (e.g., monthly, quarterly, and annually) to provide insights into key HR matters.
-Create targeted attraction and retention strategies to enhance employee engagement and satisfaction. This includes initiatives related to career development, recognition and wellness programs, work-life balance, competitive compensation, and improving workplace culture.
-Recruit, train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.
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LANGUAGE & TECHNICAL SKILLS
Language Proficiency
-Fluency in English.
-Fluency in the local language is a plus.
Technical Skills
-Proficiency in MS Office and HR related software.
EDUCATION
Bachelor's degree in Business Administration, or Law, or Psychology, or a related field.
Master's degree is a plus.
EXPERIENCE
General Experience
A minimum of ten years of experience in Human Resources, or a similar role.
Managerial Experience
Six years of experience in managerial role.
BEHAVIORAL COMPETENCIES
Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations.
Strategic Mindset
Sees ahead to future possibilities and translates them into breakthrough strategies. For example, provides a clear picture of the organization's vision and strategy and what the team needs to do to realize them. Develops longer-term strategies that capitalize on the organization's distinct capabilities and emerging trends in the market.
Ensures Accountability
Holds self and others accountable to meet commitments. For example, measures and tracks team's and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.
Builds Networks
Effectively builds formal and informal relationship networks inside and outside the organization. For example, makes connections to help people build their own networks; offers insights about internal and external contacts. Leverages networks to remain aware of industry developments and widen own sphere of influence.
Develops Talent
Develops people to meet both their career goals and the organization's goals. For example, emphasizes the importance of learning, urges people to build new skills, and provides opportunities for them to develop their careers. Provides useful real-time coaching, development activities, and stretch assignments.
Drives Engagement
Creates a climate where people are motivated to do their best to help the organization achieve its objectives. For example, understands people's motivations, engages them in the work, and builds a sense of energy toward common goals. Ensures that others can make decisions and take accountability. Celebrates progress.
Instills Trust
Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emph