The Salesforce Administrator is responsible for the day-to-day configuration, support, maintenance, and improvement of our CRM platform. This role will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes.
System Configuration and Maintenance
oPerform Salesforce configuration changes, including but not limited to: user setup, profiles and roles, custom objects, new fields, page layouts, workflows, process builder, and validation rules.
oDevelop and maintain reports and dashboards to ensure data visibility and business intelligence.
oEnsure data integrity by performing regular data audits and validation, including data cleansing.
User Support and Training
oProvide user training and support to ensure effective use of the platform.
oCreate and maintain training materials and documentation for users and administrators.
System Enhancement
oWork with stakeholders to define business requirements, processes, and objectives to scope projects and deliverables.
oEvaluate and implement new Salesforce features and functionalities to optimize platform efficiency and effectiveness.
oCollaborate with IT and other departments to manage integrations with other systems and third-party applications.
Compliance and Best Practices
oEnsure compliance with company policies and procedures as well as industry standards.
oStay updated on Salesforce best practices and product updates, and advocate for their implementation within the organization.
Project Management
oLead and manage projects, including defining project scope, timelines, and resources, and ensure timely delivery.
Strong understanding of Salesforce best practices and functionality
Proficiency with Salesforce configuration, including workflows, validation rules, and security controls.
Experience with data management, data modelling, and data transformation
Familiarity with Apex, Visual force, and Salesforce APIs is a plus
Bachelor’s Degree in Computer Science or related field
Salesforce Administrator certification
Minimum of 2 years of experience as a Salesforce Administrator
Excellent problem-solving skills and attention to detail
Strong communication and collaboration skills.
Demonstrated ability to handle confidential information appropriately
Experience in
using Microsoft Outlook, Excel and Word
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