Retail Outlet Executive

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Job Description

• Ensure timely resolution of customer complains to retain customers.
• Ensure using the up-to-date cash rates.
• Contribute to meeting the annual/quarterly cash targets.
• Attend to all walk-in customers’ needs promptly.
• Serve Walk-in customers and provide full information and advice.
• Manage and meet customer expectations.
• Sustain high customer satisfactory service level.
• Provide excellent customer service for cash clients as per Aramex CS standards.
• Sell cash shipments.
• Attending to cash customers and fulfil their requirements, solve their problems, follow up their cases and update them.
• To contact four cash customers per day (leakage or none-active customers).
• Promote Aramex campaigns for customers.
• Implement and promote Aramex Loyalty program “Aramex Smiles.”
• Collaborate with the team to achieve the team objectives.
• Facilitate the flow of information horizontally and vertically.
• Always ensure outlet customer satisfaction.
• Handle relevant GCS cases, follow up and close all requests.
• Handle SRN for outbound team.
• Handle all passports cases by cash team and other teams.
• Handle all cash customers requesting various Aramex products.
• Process and prepare cash shipments for shipping.
• Handle all outstanding reports and close the related cases on daily basis.
• Close pending cases on a timely manner.
• Pass the outlet customer service audits.
• Adhere to company HSSE, compliance and sustainability corporate policies.

Requirement

• Study Field: Business or any related field
• Good Communication Skills
• Flexibility
• Good English

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.