Retail Collection Officer

We are looking for a Retail Collection Officer to join our team. The ideal candidate will be responsible for managing overdue retail banking accounts, negotiating repayment plans, and ensuring timely debt recovery while maintaining compliance with regulatory standards.

Key Responsibilities:

1. Monitor and manage a portfolio of delinquent retail accounts, including loans, credit cards, and mortgages.
2. Contact customers to discuss overdue payments and negotiate feasible repayment solutions.
3. Assess customers’ financial situations and propose structured repayment plans.
4. Follow up on agreed repayment terms to ensure adherence.
5. Collaborate with internal departments, including legal, risk, and credit, to resolve complex cases.

Qualifications & Skills:

• Education: Bachelor’s degree in finance, Business Administration, or related field.
• Experience: Minimum of 2 years in retail collections, debt recovery, or a similar role within the banking or financial services sector.
• Strong negotiation and communication skills.
• Knowledge of collection policies, regulations, and financial analysis.

If you have the expertise and drive to manage financial recoveries efficiently, we invite you to apply.

We are an equal-opportunity employer, committed to fostering an inclusive workplace. All applicants will be considered for employment without discrimination based on race, color, religion, gender, national origin, or disability status. We are dedicated to maintaining a safe, healthy, and supportive work environment for all.