Regional ICT Officer - Middle East Office

Employer Description

The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.

Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.

Together, we save lives and rebuild futures.

Safeguarding is central to NRC’s work. We expect all employees to: 

• treat everyone with respect and dignity 

• contribute to building a safe environment for all 

• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH) 

• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH

Job Description

This an exciting opportunity to Join the Information, Communication, and Technology (ICT ) regional team in the Middle East and North Africa Regional Office  ( MENA  RO ) where you can realize your full potential within a vivid work environment.

 What we are looking for       

The Norwegian Refugee Council (NRC) is seeking a qualified, and dynamic Regional ICT Officer.

More About the Role.     

The ICT officer for the  Norwegian Refuge Council Middle east and North Africa Office NRC MENA RO  is responsible for ensuring all NRC Global & Local ICT policies and guidelines are implemented and to ensure the efficient and cost-effective set-up, also will be responsible for technical support and training of staff.

 What you will do       

• Ensure adherence with NRC policies, tools, handbooks and guidelines.
• Implement delegated support function portfolio according to plan of action.
• Prepare and develop status reports as required by management.
• Ensure proper filing of documents.
• Promote and share ideas for improvement of the support function.
• Other tasks as assigned .

  What you will bring      

•  Responsible of providing first level support to NRC staff, including but not limited to network, printers, computers software and hardware troubleshooting.
• Ensures effective coordination of ICT helpdesk functions and provide support to NRC Staff.
• Assist in roll out of new software or hardware to all devices.
• Assure that all software on NRC equipment is licensed and keep record of licenses and support contracts to include notification of renewal timeframe to management.
• Configure, manage and support network equipment.
• Conduct awareness sessions and ICT training when needed.

What we offer       

• Duty station:  MENA RO Amman – Jordan. 
• Contract: Fixed Term National Contract, 12 Months renewable based on Incumbent’s Performance, Funding availability and business need, 
• Salary/benefits: Grade 5 step one on NRC’s Jordan  salary scale, 
• Experience working as a Support Function in a humanitarian/recovery context.

NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.       

We think outside the box, encourage ideas, and give responsibility to all employees at all levels.       

You will have many opportunities to be heard and take the initiative.       

 Critical Interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are

• SRO ICT Coordinator
• MENA RO Amman staff and visitors
• Head Office ICT Team

Scale and scope of position

•    Staff: Does not directly manage staff

•    Information: All ICT related procedures and policies;

•    Legal or Compliance: Code of Conduct, Donor Agreements, NRC Acceptable Use Policies.

Competencies

Competencies are important in order for the employee and the organization to deliver desired results. They are relevant for all staff and are divided into the following two categories:

Professional Competencies

Generic professional competencies for this position:

• Documented results related to the position’s responsibilities.
• Fluency in English, both verbal and written
• Ability of keeping up to date with modern ICT trends
• Good communication and interpersonal skills
• Advance knowledge in Microsoft Office, Office 365, Network infrastructure.

Context/specific skills, knowledge and experience:

Qualification requirement: University degree of IT or equivalent Years of Experience: 2

• experience in ICT Technical Support, or any relevant field related to IT. Has a very good technical background in Windows, MS office and Office 365, experience in troubleshooting and configuring network, and has a very good level of English both written and verbal.
• CCNA is a plus.

Behavioral Competencies

• Planning and delivering results
• Managing resources to optimize results
• Initiating action and change
• Analyzing
• working with people

Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

• The Job Description
• NRC Goals and Performance 
• The NRC Competency Framework

Additional Information :

• Position: Regional Information, Technology and Communication (ICT) Officer.
• Reports to: Regional Information, Technology and Communication ( ICT)  Manager.
• Supervision of: N/A .

Important information about the application process       

This position is open to candidates who have the legal right to work in Jordan. Please note that we are unable to provide work permits or visa sponsorship for this position. 

All Jordan nationals are open to apply      

We welcome applications from all qualified and interested candidates. Send in your application before 14 Dec 2024  . Please ensure you attach CV , Cover letter & copies of your academic and professional certificates.

Why NRC?        

The Norwegian Refugee Council (NRC) is an independent humanitarian organization helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.       

Watch this short video to see NRC in action.       

Learn more about NRC     

How to apply  :

Applicants are only considered if applying through NRC  Recruitment website “ NRC People “ via the link below :

Regional ICT Officer MENA RO