Real Time Analyst - Customer Service

Job Title:

Job Description

• Are you a#Gamechanger with a strong background in Customer Service Operations?

  
  

  Would you like to start a new career in one of the TOP BPO Companies in the world?

  
  

  Are you ready to change the Status Quo?

  
  

  Are you interested? Do not hesitate to apply!

  
  

  We are looking for a Real Time Analyst to join our Amazing Team in Amman, Jordan!

  
  

Responsibilities:

• Control of employees attendance and report this information to the Manager at regular intervals throughout the day
• Preparation of daily and monthly schedules
• Communication with the Manager to ensure timely providing of information about employee changes
• Analysis of the most common problems and their creative solving to improve the quality and efficiency of customer service
• Daily monitoring of the implementation of KPIs
• Other tasks assigned by the Manager

Requirements:

• Advanced Excel skills
• Flunet in Arabic and English B2 language skill
• Skill in verbal and written communication to analyze, interpret and address customer needs
• Ability to be flexible and quickly adapt to changing business needs and processes
• Skill in problem-solving and conceptual thinking
• Knowledge of scheduling systems
• Ability to work in a time critical environment

Location:

Language Requirements:

Time Type:

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