QA/QC Engineer

What you will do:

Customer Complaints Handling:

• Receive, log, and report complaints.
• Validate quality incidents (LIRs) from a quality perspective.
• Follow up on action plans with involved parties until resolution.
• Share a monthly complaint log with the regional team.

ISO, JSMO, GSO, FSC, ESMA, ISEGA, and other regulatory standards:

• Plan and execute internal audits for compliance with ISO and other internal standards.
• Maintain and renew certifications annually with third-party auditors.
• Prepare and conduct a yearly MRM (Management Review Meeting).
• Manage documentation changes and controls.
• Close all audit findings and ensure ongoing compliance.

Quality DDS & Quality Pillar:

• Support the site’s quality master plan and priority list.
• Own the FBQ RTT DMS and manage action plans with monthly scorecard reviews.
• Co-own the weekly quality pillar meetings, following the PDCA (Plan-Do-Check-Act) cycle.
• Lead discussions and corrective actions for daily quality issues.
• Review and update quality standards and success criteria.

Training & Qualification:

• Develop and align a yearly training plan for the site, focusing on critical quality training.
• Track training progress and take corrective actions where necessary.
• Train operators and technicians on quality standards and processes.

Quality Incident, Alerts, QBOS, and Health Check:

• Record, track, and follow up on all quality incidents and alerts.
• Improve incident reporting processes using electronic forms for easy tracking.
• Propose and review a weekly quality health check calendar.

PPP QA Engineer and Management Representative:

• Implement and continuously improve the quality management system.
• Plan and conduct internal audits to ensure compliance.
• Prepare for external audits to maintain ISO 9001 certification.
• Standardize management systems and procedures across all PPP functions.

What you will need:

• Education: Bachelor’s degree in Engineering or related field.
• Experience: 0 - 2 years of experience in quality assurance activities.
• Skills: Excellent proficiency in MS Office (Word, Excel, Outlook).

You will love this job if you have:

• A passion for solving problems and improving quality.
• The agility to thrive in a fast-paced environment.
• Team spirit and love collaborating across departments.
• A results-driven mindset, always focused on hitting goals.