People Operations Specialist

Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.

We are seeking a People Operations Specialist to join our dynamic team at Maqsam. In this role, you will function as a project manager within our People Ops team, orchestrating a variety of activities to ensure the seamless execution of HR processes and enhance the overall employee experience. You will report directly to the Head of People Ops, helping to drive operational efficiency and boost team satisfaction across the company. Your responsibilities will span administrative duties, employee relations, compliance with labor laws, and effective project management.

• Maintain and update employee records to ensure accuracy and full compliance with local labor laws across our various entities, including KSA, UAE, Egypt, Jordan, and other regions.
• Assist in daily People Ops tasks by preparing contracts for new hires, drafting essential HR correspondence, and enhancing document templates. Collaborate closely with the Legal department to ensure all documentation meets regulatory requirements and upholds our high standards of compliance and clarity.
• Contribute to internal process documentation to streamline People Ops activities and facilitate seamless interactions with other departments.
• Support recruitment efforts as needed, as well as onboarding and offboarding processes, to enhance the employee journey from entry to exit.
• Assist in managing and improving employee benefits programs, including health insurance. Responsibilities include negotiating better terms with providers and launching new initiatives to ensure our offerings meet employee needs while aligning with company resources.
• Help develop and implement People Ops policies and procedures that uphold best practices, comply with regulatory standards, and reflect our company’s philosophy and objectives.
• Collaborate with the finance team to manage the payroll process, ensuring timely and accurate payments.
• Support the administration of the performance review cycle by maintaining proper documentation and ensuring timely, consistent execution across all departments. Additionally, contribute to the ongoing development of the performance management system by staying up-to-date with new methodologies and participating in brainstorming sessions for improvement.
• Coordinate training and development initiatives in collaboration with managers, addressing specific employee needs and skills gaps, while ensuring alignment with the broader objectives of each department.
• Assist in executing employee engagement programs, including surveys and events, to build a positive and inclusive workplace.
• Act as a cultural ambassador by embodying and upholding Maqsam’s core principles. Play a key role in fostering, promoting, and preserving our unique company culture, ensuring it thrives across all levels of the company.

• 3-6 years in People Operations with proven capability in handling HR administrative tasks and compliance management.
• Excellent writing skills in both English and Arabic, essential for documenting processes and facilitating clear, effective communication across departments.
• Demonstrates a highly adaptable and flexible approach and a startup mindset, capable of efficiently managing diverse tasks and thriving in a fast-paced, ever-changing work environment.
• Experience in managing or supporting projects, showing an ability to coordinate resources and timelines efficiently.
• Proficient with Google Sheets for data management and reporting, and experienced with using modern productivity tools like Notion and task management software to streamline workflows.
• Strong interpersonal skills and the ability to resonate with and promote the company’s culture, contributing to a unified workplace.
• A strong understanding of Jordanian labour law relevant to People Operations is preferred. Additional familiarity with labour laws and portals in KSA, UAE, or Egypt is a great plus.

Join a world-class team at Maqsam, where your growth is our priority. Here’s what you can expect:

• Personal and Professional Growth: Opportunities to learn and become a world-class professional.
• Fair Compensation: We value your contribution.
• Transparency: A culture that thrives on open communication.
• Benefits: First-class health insurance, and more.
• Part of Something Big: Work with seasoned professionals and be proud of being part of the exciting world of SaaS business.

Ready to join Maqsam's People Ops team? Apply now!