People Operations Officer

Job Purpose:
As a People Operations Officer at Tarjama&, you will support the People Operations team in managing essential HR functions, including payroll, insurance administration, system management and day to day work. This role is crucial for maintaining seamless operations across employee lifecycle processes and supporting initiatives that enhance employee satisfaction and operational efficiency.

Duties & Responsibilities:

Employee Records and HR Data Management 

• Maintain accurate employee records, including personal information, employment contracts, and benefits documentation. 

• Update and organize HR databases and personnel files by utilizing the HRIS according to the direct manager's instructions. 

• Assist in generating HR reports and analytics as required. 

Compensation & Benefits 

• Support the administration of employee benefits programs, including health insurance, retirement plans, and other benefits. 

• Support offboarding activities, including tracking the handover process and clearance. 

Employee Support and Communication 

• Answer employee questions regarding policies and procedures, ensuring consistent application across the organization. 

• Collaborate with the P&C team to address employee concerns and ensure a positive employee experience. 

HR Systems and Process Improvement 

• Contribute to the enhancement and maintenance of HR systems and tools. 

Government Compliance and Logistics 

• Assist in meeting the logistical requirements of Tarjama&, particularly those related to government regulations and procedures. 

• Maintain accurate records of all government transactions, permits, licenses, and compliance documents. 

• Prepare regular reports to track the status of ongoing transactions and regulatory updates (for all governmental platforms like GOSI, MOL, etc.). 

Address and resolve any issues or challenges that may arise during interactions with government agencies. 

Education, Experience & Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field. 

• (0-2) years of experience in People Operations, HR administration, payroll, and/or insurance management. 

• Strong organizational skills and keen attention to detail. 

• Excellent interpersonal and communication skills, with the ability to manage sensitive information professionally. 

• Knowledge of HR policies, payroll regulations, and labor laws. 

• Knowledge of HRMS and Microsoft Office Suite, especially Excel. 

• Ability to work effectively in a fast-paced environment, managing multiple tasks and priorities. 
• Excellent command of English and Arabic languages, both written and spoken.
  Behavioral Competencies:
• Initiative
• Problem-Solving
• Team Oriented
• Adaptability
• Ability to Work Under Pressure
  
  Technical Competencies:
• Payroll Processing & Compliance
• HRMS & KAYAN System Proficiency
• Insurance & Benefits Administration
• Data Management & Reporting
• Microsoft Office Suite & Data Analysis