Organisational Background Information
Role title
Corporate Division
Express
Business Division
Operations
Business Unit
DHL Express
Overall, Role
Purpose
The OPS agent is responsible for ensuring a smooth process flow for both inbound and outbound shipments is achieved daily making sure all relevant GSOP.
Reports to
Team Leader
Accountabilities
Key activities
Overall goals /
Typical measures
Process
§Provide suggestions to improve operation efficiencies or business needs.
§Maintain a proactive and careful attitude toward security of facility, freight, and personnel.
§Provide accurate and complete paperwork for shipment movement and any financial transactions.
§Handle all freight with the maximum possible care Reconcile all non-delivered shipments and ensure priority is given to these for the next delivery cycle.
§Perform any other associated tasks as reasonably required within the scope of the role.
§Ensure that all inbound and outbound shipments are 100% sorted, processed, and scanned to comply with standards and ensure that prompt and accurate data is available to the network.
§Check and modify all outbound shipments at reweigh stage to ensure 100% accuracy of HAWB destination routing.
§Ensure that all weighing, volumetric charging and trunking movements of outbound shipment are completed 100% accurately and in a timely manner.
§Open/Close flights through SCL, which includes 100% WPX containerisation and ensure that all on forwarding shipments are 100% accurately processed within 2 hours of arrival at the station.
§Ensure 100% CIA imaging compliance for all WPX shipments so that they can retrieve instantly for copying, checking as required.