The Operational Excellence Manager/ Retail is responsible for leading, strategizing, and implementing process improvement initiatives across all retail banking operations of Bank of Jordan. This role is crucial in ensuring efficient and effective services are delivered to customers, optimizing operational processes, and achieving operational excellence.
The ideal candidate will have a strong background in retail banking operations, a solid understanding of process improvement methodologies, and excellent leadership skills. The Operational Excellence Manager/ Retail must also possess a strategic mindset, be a problem-solver, and have a passion for driving continuous improvement.