Night Manager

  Guest Service

• Ensure all guest requests and concerns are addressed promptly and professionally.
• Monitor the quality of service, ensuring guest satisfaction throughout the night.
• Handle check-ins/check-outs, reservations, and room assignments.
• Address any emergencies or issues that arise, including security, health, or guest complaints.

  Supervision and Staff Management

• Provide guidance and training to ensure team members are meeting hotel standards.
• Ensure that all hotel policies and procedures are followed.
• Monitor performance and provide feedback to improve staff performance.

  Hotel Security and Safety

• Maintain the security and safety of the hotel premises during the night shift.
• Conduct regular checks on hotel security systems, premises, and facilities.
• Respond to emergency situations, including medical, fire, or security incidents.

  Operational Oversight

• Handle administrative duties such as managing shift reports, maintaining accurate guest records, and preparing nightly audit reports.
• Ensure all transactions and billing are completed correctly, including resolving any discrepancies.
• Manage the turnover of rooms, ensuring housekeeping and maintenance issues are addressed for the next day.

  Communication and Reporting

• Communicate any important information or issues to management and day shift personnel.
• Update management on guest feedback, operational concerns, and areas for improvement.
• Maintain a smooth flow of communication with all departments.

  Night Audit

• Perform night audit duties, ensuring all hotel accounting functions are completed accurately and timely.
• Reconcile guest accounts, credit card transactions, and other financial records.