الوصف الوظيفي
Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionConsistently offer professional, friendly and engaging service Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Engage in conversation with first time visitors, showing them the lobby and offering directions as required Assist guests regarding hotel facilities and promotions in an informative and helpful way To follow department policies, procedures and service standards Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. To follow all safety policies Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager. Follows all policies and procedures ascertained by the hotelQualificationsPrevious guest service experience required Must possess a professional presentation Must possess outstanding guest services skills and sophisticated verbal communication skills Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all timesAdditional InformationYour team and working environment:In 1-2 sentences, introduce the team, property or office environment in a way that reflects the cultureNote: Customization may be included for any specific local or legislative requirements, such as work permitsOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
