Duties & responsibilities:
5.Respond within agreed time limits to call-outs Support LANs, WANs, network, Internet systems.
6.Maintenance system efficiency.
7.Ensure design of system allows all components to work properly together.
8.Troubleshoot problems reported by users.
9.Make recommendations for future upgrades.
10.Maintain network and system security.
11.Monitor networks to ensure security and availability to specific users.
12.Evaluate and modify system's performance.
13.Identify user needs.
14.Assign configuration of authentication and authorization of system accounting.
15.Maintain network facilities in individual machines, such as drivers and settings of work computers as well as printers.
16.Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates.
17.Install and configure software and hardware
18.Set up accounts and workstations
19.Monitor performance and maintain systems according to requirements
20.Ensure security through access controls, backups and firewalls
21.Upgrade systems with new releases and models
22.Create, change, and delete user accounts per request.
23.Manage company systems (Attendance, payroll accounting … etc.)
24.Manage and monitoring CCTV systems
25.Manage and control system, file and data backups
26.Coordinate and Facilitate with Global policies/direction on best-practice asset management for regional IT hardware, software, and equipment;
27.Assist with the overall business technology planning, providing a current knowledge and future vision of technology and systems;
28.Analyze the business requirements of all departments to determine their technology needs today, and in the future;
29.Coach and mentor the team, in relation to methodologies, delivery processes and best practices in order to ensure adoption and consistency;
30.Ensuring the additional specialist requirements that accompany a modern lab environment are fulfilled;
31.Lead the process within the business to identify relevant, strategic technology projects;
32.Develop the IT team and drive performance management;
33.Working closely with the CIO to define company policies and ensure compliance;