IT & Digital Transformation Manager

The IT & Digital Transformation Manager will be responsible for overseeing and optimizing CTC’s technology infrastructure and digital transformation initiatives. This role includes managing local networks, cloud services, Microsoft 365, ERP systems, e-commerce platforms, and email systems. The ideal candidate will also spearhead the integration of smart applications and AI-driven solutions to enhance operational efficiency and business processes.

• Oversee and maintain the company’s local network, servers, and cloud-based solutions.
• Ensure the security, scalability, and efficiency of IT infrastructure.
• Manage Microsoft 365 and other cloud services to optimize collaboration and data management.
• Implement IT policies, procedures, and best practices to ensure data integrity and security.

• Manage the technical implementation and maintenance of the ERP system.
• Ensure seamless integration between ERP and other business applications.
• Train employees on ERP functionalities and resolve system-related issues.

• Oversee the technical aspects of CTC’s B2B and B2C e-commerce platforms.
• Implement and optimize digital payment gateways and logistics integration.
• Enhance the user experience, security, and performance of online sales channels.

• Research and implement AI-driven solutions to improve business operations.
• Introduce automation tools for customer service, sales analytics, and operational efficiency.
• Evaluate and integrate smart applications that can enhance supply chain management, marketing analytics, and sales forecasting.

• Develop and enforce cybersecurity protocols to protect company data.
• Ensure compliance with data protection regulations.
• Implement disaster recovery and business continuity plans.

• Provide technical support to all departments.
• Train employees on IT tools, security best practices, and new system implementations.
• Work closely with vendors and service providers for system upgrades and troubleshooting.

• Align IT strategy with business objectives to drive digital transformation.
• Identify and implement emerging technologies that offer a competitive advantage.
• Support cross-functional teams in adopting digital tools and optimizing workflows.