Background Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.The United Nations Development Programme (UNDP) actively supports Jordan in achieving sustainable development, leading to transformative change and tangible improvements in people's lives. This is achieved through the design and implementation of policies and programs that address the country's development challenges. UNDP emphasizes considerations such as Gender Equality, Private Sector Engagement, Environmental Sustainability, and Innovation, aligning local development solutions with the 2030 Agenda.
Collaborating with the European Union, UNDP aims to enhance the socio-economic well-being of vulnerable refugees and host populations in Jordan, reducing relative inequalities. This collaboration focuses on effective funding planning, coordination, and management, strengthening institutional capacities at the Ministry of Planning and International Cooperation (MoPIC) to manage Humanitarian, Development, and Syria Crisis Response (HD&SCR) efficiently. The "Project" seeks to align funding management with national priorities, international commitments, and responses to the Syrian crisis, accelerating Jordan's progress toward human and sustainable development.
The objective will be achieved through (1) Supporting strengthening human, institutional, digital, and technical capacities for HD&SCR funding coordination and management within MoPIC, targeting, namely, Foreign Funding Unit and Humanitarian Relief Coordination Unit. Support will also be extended to MoPIC related departments and sections, including the Aid Coordination Section (ACS) (2) Enhancing alignment of aid with national priorities and international commitments through dialogue, empirical data, and research (3) Strengthening partnerships, communication, and ODA diplomacy.
Additionally, in acknowledgment of the challenges posed by the Syrian crisis, Jordan has been significantly affected, with an unprecedented influx of refugees straining resources and infrastructure. Since 2016, the Government of Jordan has actively responded through the "Jordan Response Plan for the Syria Crisis" (JRP), a rolling plan consolidating efforts to respond and mitigate the crisis's impact. The Jordan Response Information System for the Syria Crisis (JORISS) serves as the primary online platform for stakeholders, facilitating the submission, tracking, monitoring, and reporting of JRP-related projects.
The “EMFF” will develop mechanisms for monitoring, evaluation, and reporting of results. The trajectory of the “Project” is envisaged to reconcile new and existing digital tools, along with any third-party interventions that support aid monitoring and funding management at MoPIC; through assessments, upgrading and alignment as needed to construct a wider, unified, and integrated data system leading to improved policy and programme design and delivery, while at the same time enhancing accountability, advancing transparency, and results management.
In the modern landscape of humanitarian and development assistance, Information Technology (IT) plays a crucial role in enhancing efficiency, effectiveness, and transparency.
The “Project” shall support digital transformation including identifying and strengthening capacities and bridging systems' gaps through providing necessary equipment, hardware, software, digital tools and platforms that enhance efficiency and effectiveness in HD&SCR settings.
Duties and ResponsibilitiesThe IT Associate will work mainly with the Humanitarian Relief Coordination Unit (HRCU). He/she will support the Jordan Response Plan ,with responsibility gradually growing to serve the implementation and deployment of other systems), and will be responsible for supporting the design and development of the front-end and back-end systems including platform and web applications.
The successful candidate will have the following specific responsibilities:
System Design and Development:
- Activately support in the design and development of the front-end and back-end systems for JORISS 2.0.
- Actively contribute to the creation of platform and web applications to support humanitarian relief coordination activities.
- Collaborate with stakeholders to gather requirements and ensure the developed systems meet the needs of the Humanitarian Relief Coordination Unit.
Front-end and Back-end Development:
- Develop responsive and user-friendly interfaces for web applications.
- Implement design mockups into functional user interfaces.
- Ensure cross-browser compatibility and optimize application performance.
- Build robust and scalable server-side logic.
- Design and implement database structures to support the applications.
- Develop APIs and integrate with external systems as needed.
Integration and Deployment:
- Manage the deployment of developed systems and applications.
- Integrate third-party services and APIs as required.
- Ensure the security and stability of deployed systems.
Collaboration and Documentation:
- Collaborate with cross-functional teams, including project managers, designers, and other developers.
- Document code, processes, and configurations to facilitate maintenance and future development.
Continuous Improvement:
- Stay updated on emerging technologies and industry best practices.
- Propose and implement improvements to existing systems.
Analytical Reporting and Performance Evaluation:
- Support in Analyzing usage data and user feedback to identify areas for improvement in system design and functionality.
- Generate regular reports on system performance metrics, including uptime, response times, and user engagement.
- Provide insights and recommendations for enhancing user experience and maximizing system efficiency based on analytical findings.
The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
Institutional Arrangement
The IT Associate will work under the guidance of the Governance and Peace Pillar Team Leader and in collaboration with the Project’s Team at UNDP and the Ministry of Planning and International Cooperation.
Competencies Core Competencies - Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
- Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
- Learn Continuously: LEVEL 1: Open-minded and curious, shares knowledge, learns from mistakes, asks for feedback
- Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
- Act with Determination:LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
- Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
- Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination
Cross-functional & Technical competencies
Information Management & Technology
- Applications Management:
- Ability to set-up, develop, support, and maintain applications. Expertise in Oracle Cloud, ServiceNow, SalesForce.com and Microsoft technology and assets.
- Programming
- Knowledge in programming concept, developing software program and management of application lifcycle. Knowledge of Oracle VCBS, Microsoft tools and equivalent an asset.
- IT Service Delivery & Operations
- Ability to deliver the IT products and services to customers at the level of Quality and Costs, taking into account user experience. ISO 20000 knowledge.
- ITIL certification or similar desirable.
Digital
- Collective Intelligence Design
- Ability to design, lead or manage processes that help a collective to become smarter together by bringing together diverse groups of people, data, and technology.
- Ability to define and articulate why and how collective intelligence can add value to development programming (understanding problems; finding solutions; decision making and mobilising action; monitoring progress in real time, learning and adapting)
- Being able to integrate different types of data (real- time, ‘ground-truth’ and novel data) to unlock fresh insights.
- Understand guidelines and principles around data privacy, ethics and protection.
- Increase diversity of inputs – and look beyond the 'usual suspects',
- ability to navigate and manage a variety of actors, appreciate the diversity in perspectives, opinions, expertise.
- Ability to facilitate platforms or sessions where people can contribute by providing their views and ideas independently and freely.
- Being people-centred: ensure people understand and can determine how their data is used.
- Feed back inputs and insights to empower people, don't extractdata.
- Programming, Web and App Development
- Ability to build websites, platforms and apps that are effective and intuitive to use.
- Data engineering
- Ability in programming languages such as SQL, Python, and R, be adept at finding warehousing solutions, and using ETL (Extract, Transfer, Load) tools, and understanding basic machine learning and algorithms.
Business Management
- Communication
- Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media and other appropriate channels
Required Skills and Experience Education:
- A completion of a secondary education is required,
- A university degree in Information Management system, Business Administration, Computer Management System, Computer Science, or related field will be given due consideration but is not a requirement.
Experience:
- A minimum of seven 7 years (with secondary school degree) or four 4 years (with bachelor’s degree) of relevant experience in web design, database development, data structure, portal creation or any other related fields is required.
Required Skills:
- Computer Systems Knowledge: A strong and proven foundation in computer systems, including hardware, operating systems, and software applications, is vital.
- Desktop Support:Experience in providing technical assistance to end-users (such as employees) is part of the job. This includes resolving software glitches, setting up hardware, and addressing user queries.
- Experience in the usage of computers and office software packages (MS Word, Excel, etc.)
Desired Skills:
- Proficiency in front-end technologies such as HTML, CSS, JavaScript, and modern JavaScript frameworks (e.g., React, Angular, or Vue).
- Strong back-end development skills with experience in server-side languages (e.g., Node.js, Python, Java, or Ruby).
- Experience with database design and management (SQL or NoSQL databases).
- Knowledge and experience of API development and integration.
- Proven experience as a Full-Stack Developer working on both front-end and back-end development.
- Experience with deployment tools and version control systems (e.g., Git).
- Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes).
- Proven knowledge of web design software such as Adobe creative suite, sketch map software, such as Adobe XD and/or Balsamic.
- Proven Knowledge of best practices in application security.
Required Language(s):
Fluency in written and spoken Arabic and English.
Disclaimer Important information for US Permanent Residents ('Green Card' holders)
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Non-discrimination
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
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