Instant Service Agent

About us.

At the lowest point on earth, overlooking one of the world's most magical seas and one of the most spectacular natural and spiritual landscapes, at the shore of legendary Dead Sea sits the new Holiday Inn Resort Dead Sea 

Here you can relax and rejuvenate with the year-round sunshine, low humidity, ozone rich air and of course the healing mineral loaded waters of the Dead Sea itself.

The hotel is just 70 km from Amman Queen Alia International Airport and 55km from the capital Amman. Guest staying at the Holiday Inn Resort Dead Sea will enjoy a fresh new family hotel with spacious rooms complete with a wide variety of leisure activities with free mini bar and free internet access.

About the Role. 

The position involves overseeing all telecommunications services at an Holiday Inn -branded Resort, ensuring the highest level of guest satisfaction and seamless communication.

What's the Job?

• Handle incoming/outgoing calls, guest requests, wake-up calls, international calls, and directory queries, ensuring prompt and accurate service.         
• Liaise with various hotel departments to fulfill guest needs, follow up on requests, and ensure smooth operations.
• Manage business center facilities, billing for telecommunication services, and maintain up-to-date local telephone listings and hotel information.
• Adhere to IHG’s high-quality service standards, emergency protocols, and guest privacy policies while promoting the company’s Winning Ways culture.

Role Requirement.

• Excellent communication and interpersonal skills for handling guest interactions.
• Proficiency in using telecommunication systems and basic office equipment.
• Attention to detail for accurate billing, record-keeping, and guest preference tracking.
• Previous experience in a customer service or telecommunications role, preferably in the hospitality industry.
• Familiarity with hotel operations and guest service standards is an advantage.
• Fluency in English (written and spoken) is essential.
• Team player mindset to collaborate with other departments and uphold IHG’s Winning Ways culture.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing

Framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.