Our Culture:
At STS we are proud of our culture and how it drives everything we do. We are looking for individuals who share our values and want to be part of a unique and engaging culture that revolves around collaboration and innovation. If you are looking for a role where you can drive engagement and excellence across teams through commitment and collaboration, and are someone who is customer-centric and appreciates an organization with uncompromised integrity that focuses on employee engagement then read on to learn more about how you can become part of the STS family.
Position Overview:
We are seeking a proactive and customer-oriented Customer Success Specialist to join our team. This role is pivotal in fostering strong relationships with our clients, ensuring their satisfaction, and driving contract renewals. The ideal candidate will act as the primary point of contact for customers post-sale, understanding their needs, resolving issues, and aligning our services with their goals. Your main responsibilities will include managing customer satisfaction, tracking contract renewals, and ensuring long-term success and growth.
Main Duties & Responsibilities: