BACKGROUND
The UN Office for the Coordination of Humanitarian Affairs (OCHA) is part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies. OCHA also ensures there is a framework within which each actor can contribute to the overall response efforts. OCHA's mission is to mobilize and coordinate effective and principled humanitarian action in partnership with national and international actors to alleviate human suffering in disasters and emergencies; advocate the rights of people in need; promote preparedness and prevention and facilitate sustainable solutions.
This position-specific job opening is being advertised for the position of National Information Management Officer (NOB) in the Regional Office for the Middle East and North Africa (ROMENA), Amman, Jordan. The incumbent reports to the Head of the Information Management Unit (IMU).
Key Duties and Accountabilities
Under the overall supervision of the Head of ROMENA Amman Office and the direct supervision of the Head IMU, the Information Management Officer will be responsible for the following duties:
- Manage information and the production and dissemination of high-quality information products, tools, and services.
- Design, develop, and manage databases, spreadsheets, and other data tools; understand, document, and ensure the quality of high-value humanitarian data for accuracy, consistency, and comparability; consolidate operational information on a regular schedule to support analysis.
- Support assessment and needs analysis activities to support country offices in the MENA region, (e.g. MSNA), including humanitarian needs overviews; secondary data reviews; provide advice on assessment design to ensure data quality; manage platforms and tools that support data collection and analysis e.g. Kobo Toolbox, ODK.
- Manage content on relevant web platforms, provide overall quality control for the platform, and ensure content is current, comprehensive, and follows relevant metadata standards; work with external counterparts on related web platforms such as agency and cluster websites and OCHA-developed websites/tools such as the RPM to facilitate cross-site search and interoperability.
- Develop, and maintain spatial baseline and operational datasets in accordance with relevant standards and guidance; produce and update high-quality IM products and online services; maintain a repository of spatial data and ensure that the data are documented and accessible to all humanitarian partners.
- Produce, update, and quality control IM products such as reports, charts, and infographics by turning data into graphical products to convey messages and a storyline; develop advocacy materials including posters, presentations, and other visual materials.
- Provide support to Whole of Syria (WoS) Coordinators as necessary; provide expert training on the use and development of IM tools and platforms to OCHA staff and humanitarian partners; advocate for the use of data standards and common platforms.
- Provide support to the WoS mechanism though by providing support for the coordinators as necessary and the IM activities on the Syria Humanitarian Program Cycle (including MSNA, PIN, Severity calculation, HNO; HRP; PMR development), response tracking (4W), planning, rollout new tools, etc. as required. Coordinate with other internal OCHA units and external partners including WoS sectors and NES-F.
- Maintain and Co-chair an IMWG with an agenda structured around HPC in accordance with IASC guidance to facilitate humanitarian information exchange, promotion of data and information standards, and HPC deliverables.
- Manages, guides, develops, trains, and fosters teamwork and communication among staff under his/her supervision.
- Performs other related duties, as required.
Competencies:
Professionalism: Knowledge of organizational information infrastructure, including hardware, software, and application systems. Knowledge of relevant programming language(s) and ability to use programming skills to develop information systems. Knowledge of system development workflow and document flow processes, ability to conduct research, and gathering information from a wide variety of standard and non-standard sources. Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given. Shows pride in work and achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines, and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all work areas.
Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
Planning& Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
QUALIFICATIONS
Education:
- Advanced university degree (master’s degree or equivalent) in political science, computer science, information technology, social science, public administration, international studies, economics, engineering, earth science/or other relevant disciplines is required.
OR
A first-level university degree, in combination with two additional years of qualifying experience, may be accepted in lieu of the advanced university degree.
Experience:
- Minimum of two years (with master’s degree) or four years (with bachelor’s degree) of progressive professional experience in humanitarian information management, GIS, database management/Administration (familiarity with Kobo Tool, ODK, Survey Monkey, Mailchimp, Adobe Illustrator, InDesign, etc.), data visualization, or data analysis is required.
- Experience in the usage of computers and office software packages (MS Access, MS Excel, MS PowerPoint, MS Word) is required.
- Experience in Data Management: Design, develop, and manage databases, spreadsheets, and other data tools; understand, document, and ensure the quality of high-value humanitarian data for accuracy, consistency, and comparability; consolidate operational information on a regular schedule to support analysis is required.
- Extensive work experience in IM coordination, HPC data analysis (including JIAF, PIN, Severity, Response, etc.), and management of coordination forums like Information Management Working Groups or Assessments Working Groups. is required.
- One year or more of experience in the design and development of surveys, including user requirements, form design, survey implementation, data entry, data cleaning, and analysis is desirable.
- Work experience within the UN system or an International Organization, preferably in the Middle East and North Africa region is desirable.
Languages:
- Fluency in written and spoken English and Arabic is required.
- Knowledge of another United Nations official language is desirable.
Other:
- Proven abilities in data collection, compilation, analysis, and reporting with the ability to write concisely, and effectively oral communication.
- Ability to prioritize multiple tasks and work under pressure to tight deadlines.
- Ability to work with multicultural teams and international professionals.
- Availability and fitness for travel, including on short notice.
Applicant information about UNOCHA rosters
UNOCHA reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNOCHA at the same grade level and with similar job descriptions, experience, and educational requirements.
Non-discrimination
- UNOCHA has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
- UNOCHA is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin, or other status.
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