CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels.
Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.
CEQUENS is seeking an Implementation Engineer to be at the forefront of building and delivering sophisticated customer experience solutions. Your primary responsibility will be to design, build, and implement both AI-driven chatbots, customer engagement, SaaS and CPaaS based solutions that enhance end customer experience and deliver a technology that has impactful business outcome to customers.
You will collaborate closely with cross-functional teams to ensure seamless integration and functionality. Your expertise in API development, current online AI models, and chatbot frameworks will be crucial to our success.
Key Responsibilities:
- Chatbot Development: Design, develop, and implement AI-powered chatbots that meet business and customer requirements.
- API Integration: Develop and maintain robust APIs to enable seamless integration of chatbots with various platforms and systems.
- AI Models: Utilize and optimize AI models to enhance chatbot capabilities, ensuring they deliver accurate and contextually relevant responses.
- Customer Journey: Develop and optimize customer journey workflows within chatbot interactions to ensure a seamless user experience across Omnichannel deployed communication platforms.
- Communication Solutions: Design and implement effective communication solutions that enhance user engagement and satisfaction through delivered solutions and customer interfaces.
- Collaboration: Work closely with presales, solution architects and customer facing teams to understand customer requirements and deliver high-quality solutions. In addition to working with product and engineering teams to ensure platform scalability for platform and product features are met
- Testing and Debugging: Conduct thorough testing and debugging to ensure solutions compatibility across all platforms, meeting business objectives with a high technology and delivery standard, as per proposed solution design, architecture, customer journey and integration endpoints.
Perform end to end testing to ensure whole customer journey including integrations, and data lifecycle are matching solution design and architecture. - Documentation: Maintain comprehensive documentation for all development processes, APIs, and chatbot functionalities, document use cases and flow testing scenarios.
- Continuous Improvement: Stay updated with the latest advancements in AI, machine learning, and chatbot technologies, implementing best practices to improve existing systems in alignment with product and engineering teams.
