Education & Work Experience Bachelor's Degree - 3 year(s) experience OR High School certificate- 6 year(s) experience
Job Description
Background
Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
Anchored in the 2030 Agenda for Sustainable Development and in line with the priorities outlined in the UNDP Strategic Plan, the Regional Bureau for Arab States (RBAS) supports the Arab States region to achieve sustainable development by eradicating poverty in all its forms and dimensions, accelerating structural transformations for sustainable development, and building resilience to crises and shocks. Within this work, the Regional Bureau for Arab States responds to needs across development settings including Least Developed Countries, Middle Income Countries, Net Contributor Countries and countries affected by crisis, with a view to support the building of resilience, fight climate change, leverage the promise of innovation, and prioritize the advance of women, youth and vulnerable groups as part of its commitment to the principles of universality, equality and leaving no one behind in an increasing challenging regional context which has been severely impacted by the recent COVID-19 crisis.
As part of its support to Country Offices, RBAS established the Regional Hub for Arab States in Amman in 2015 to offer expanded technical backing to Country Offices and ensures effective, timely and responsive support focused on UNDP’s realigned programme priorities and tailored to the emerging and changing needs and priorities in the region. The Regional Hub in Amman offers a wide range of support to Country Offices including strategic policy advice, programme development and implementation, capacity development, policy research and analysis, knowledge services, and operations.
The Operations Management Team provides financial, human resources, procurement, logistical, ICT and common services to all teams at the Regional Hub, country offices and UN agencies.
Duties and Responsibilities 1- Ensures implementation of ICT strategies and introduction/implementation of new technologies
Compliance with corporate information management and technology standards, guidelines, and procedures for the Regional Hub technology environment. Participation in development and implementation of ICT annual plan and Standard Operating Procedures in ICT services. Provision of support to the use of Quantum (UNDP’s implementation of ERP) functionality for improved business results and improved client services.
2- Ensures
effective functioning of the Regional Hub hardware and software packages.
Effective functioning (installation, operation, and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies. Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs. Installation of commercial and in-house developed software and related upgrades, anti- virus programs on a timely basis.
3- Ensures efficient
networks administration.
Monitoring of the network connection daily to ensure a stable and responsive network environment. Troubleshooting and monitoring of network problems. Ensure that the UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks. Response to user needs and questions regarding network access. Maintenance of up-to-date parameters of information for the network clients and electronic mail. Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups. Maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration Locally and on the UNDP cloud. Networks administration support to other UN agencies as required and preparation of bills for cost recovery for the service provided.
4- Provides
web management services.
Support to the maintenance of the Regional Hub websites and Intranet SharePoint. Troubleshooting and monitoring of websites for UNDP and other UN agencies upon request and preparation of bills for cost recovery for the service provided.
5- Provides
administrative support.
Provision of advice on and assistance in procurement of new ICT equipment for the Regional Hub and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids Maintenance of an up-to-date inventory of the software and hardware. Maintenance of a library of ICT related reference materials Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams. Provision of ICT support to key events.
6- Ensures
facilitation of knowledge building and knowledge sharing in the Regional Hub
Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision. Participation in the organization of training for the Regional Hub staff on ICT issues or other related subjects. Maintenance of staff training profiles. Synthesis of lessons learned and best practices in ICT. Sound contributions to knowledge networks and communities of practice.
The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization
Competencies
Core: Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline.
Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements.
Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback.
Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible.
Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident.
Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships.
Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination.
Cross-Functional & Technical competencies
Business Direction & Strategy Systems Thinking: Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system
Business Direction & Strategy
Effective Decision Making: Take decisions in a timely and efficient manner in line with one's authority, area of expertise and resources and take into consideration potential wider implications.
Business Management
Change Management: Initiate, design and ensure successful implementation of organizational change; prepare and support individuals and teams in implementing
