Background Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.Anchored in the 2030 Agenda for Sustainable Development and in line with the priorities outlined in the UNDP Strategic Plan, the Regional Bureau for Arab States (RBAS) supports the Arab States region to achieve sustainable development by eradicating poverty in all its forms and dimensions, accelerating structural transformations for sustainable development, and building resilience to crises and shocks. Within this work, the Regional Bureau for Arab States responds to needs across development settings including Least Developed Countries, Middle Income Countries, Net Contributor Countries and countries affected by crisis, with a view to support the building of resilience, fight climate change, leverage the promise of innovation, and prioritize the advance of women, youth and vulnerable groups as part of its commitment to the principles of universality, equality and leaving no one behind in an increasing challenging regional context which has been severely impacted by the recent COVID-19 crisis.
As part of its support to Country Offices, RBAS established the Regional Hub for Arab States in Amman in 2015 to offer expanded technical backing to Country Offices and ensures effective, timely and responsive support focused on UNDP’s realigned programme priorities and tailored to the emerging and changing needs and priorities in the region. The Regional Hub in Amman offers a wide range of support to Country Offices including strategic policy advice, programme development and implementation, capacity development, policy research and analysis, knowledge services, and operations.
The Operations Management Team provides financial, human resources, procurement, logistical, ICT and common services to all teams at the Regional Hub, country offices and UN agencies.
Duties and Responsibilities1.Ensures implementation of HR strategies focusing on achievement of the following results:
- Assist in ensuring the full compliance of records and reports with UN rules, regulations, UNDP policies, procedures and strategies.
- Support the maintenance of an organized physical and electronic filing system for all HR records.
- Contribute to the business process mapping for the UNDP Regional Hub and assist in developing the content of the internal Standard Operating Procedures (SOPs) for HR management, in consultation with the direct supervisor and office management.
- Maintain and regularly update the Regional Hub staffing table.
2. Implements HR services focusing on the achievement of the following results:
- Preparation of draft job descriptions, vacancy announcements, compiling matrixes, performing functions of Secretary in interview panels.
- Support in following up, tracking, and processing payments for personnel under Short Term Personnel Service Agreement
- Provision of support in inputting and tracking of all transactions related to positions, recruitment, benefits, earnings/deductions, retroactivities, recoveries, adjustments, and separations.
- Support in the preparation of submissions to the Corporate Review Panel (CRP) and Corporate Review Board (CRB) as needed.
- Support timely contract management actions, in consultation with the direct supervisor.
- Support the compilation of cost-recovery charges through Internal and external portals for HR services provided by the Regional Hub to other COs, Agencies, and projects.
- Assist facilitation of learning activities in the regional hub and keep up to date the learning plan.
- Support in tracking the completion of mandatory and core courses by staff/personnel as needed.
- Assist in distributing the onboarding package to all new hires, ensuring they have necessary resources for a smooth integration into the organization.
3. Ensures proper staff performance management and career developmentfocusing on achievement of the following results
- Assist facilitation of learning activities in the regional hub and keep up to date the learning plan.
- Support in tracking the completion of mandatory and core courses by staff/personnel as needed.
- Assist in distributing the onboarding package to all new hires, ensuring they have necessary resources for a smooth integration into the organization.
4. Supports conduct of UN-related surveys focusing on achievement of the following results:
- Provision of support in collection of information and preparation of reports for comprehensive and interim local salary, hardship and place-to-place surveys, when needed.
5. Supports knowledge building and knowledge sharing in the CO focusing on achievement of the following results:
- Participation in the trainings for the operations/projects staff on HR.
- Synthesis of lessons learnt and best practices in HR.
Institutional Arrangement
Under the overall guidance of the Operations Manager and the direct supervision of the Regional Hub Human Resources Analyst, the Human Resources Assistant provides Human Resources services ensuring high quality, accuracy and consistency of work. The Human Resources Assistant promotes a client-oriented and consistent with rules and regulations approach in the Unit.
The Human Resources Assistant works in close collaboration with the operations, programme and projects’ staff in the Regional Hub staff for resolving basic Human Resources-related issues and information exchange.
Competencies Core
Achieve Results:
LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively:
LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
Learn Continuously:
LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility:
LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination:
LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner:
LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion:
LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination
Cross-Functional & Technical competencies Business Direction & Strategy Strategic Thinking
- Ability to develop effective strategies and prioritized plans in line with UNDP’s objectives, based on the systemic analysis of challenges, potential risks and opportunities, linking the vision to reality on the ground, and creating tangible solutions.
- Ability to leverage learning from a variety of sources to anticipate and respond to future trends; to demonstrate foresight in order to model what future developments and possible ways forward look like for UNDP
Business Development
Human-centered Design
- Ability to develop solutions to problems by involving the human perspective in all steps of the problem-solving process
Business Management
Change Management
- Ability to prepare, support, and help individuals and teams in designing and implementing organizational change
HR - Recruitment
Recruitment design and management
- Knowledge of, ability to design and manage end to end recruitment processes
Administration & Operations
Documents and records management
- Overall document (hard or electronic) management; registry and retention policy including storing and archiving.
HR - Talent management
Diversity and inclusion
- Ability to design and deliver diversity and inclusion approaches; ability to integrate diversity and inclusion considerations into the specific people and organizational strategies, policies and initiatives; knowledge of the theory and methods to mitigate biases and eliminate discrimination; knowledge of practical ways to increase participation of under-represented groups in the workforce; knowledge of inclusive workplace practices and behaviors
HR – Recruitment
Assessment and selection
- Knowledge and ability to apply various candidate assessment and selection methodologies, tools and platforms; ability to effectively align them with specific recruitment needs
Required Skills and ExperienceMin. Education requirements
- Secondary Education with specialized certification in HR
- Relevant HR experience
- University Degree in Business, Arts or Public Administration would be desirable, but it is not a requirement.
- UNDP HR Certification will be an added advantage
Min. years of relevant work experience
- 5 years (with secondary education) or 2 years (with bachelor’s degree) of relevant HR and/or administrative experience is required at the national or international level in Human Resources Management.
Required skills
- Excellent oral and written skills; excellent drafting, formulation, reporting skills.
- Accuracy and professionalism in document production and editing.
Desired skills
- Some experience working with the UNDP/ UN system organizations and/or International NGOs.
- Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel
- Experience in the usage of computers and office software packages (MS Word, Excel, etc.) and experience in handling of web-based management systems.
- Sound experience in maintaining organized filing systems
- Relevant background in recruitment process
Required Language(s)
- Fluency in English and Arabic with good verbal and written skills.
Disclaimer Important information for US Permanent Residents ('Green Card' holders)
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Non-discrimination
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
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