Guest Relations Executive (Female) - Mӧvenpick Resort & Residences Aqaba

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• Must be thoroughly familiar with all Mövenpick corporate and local Operational Standards and ensure they are followed. Must assist all the guests with their needs and enquiries according to our hotel standards in order to ensure guest satisfaction under the control of the Front Office Manager in the accomplishment of their objectives. Must assist in accomplish obligations and goals as outlined below:
• Set up of Guests’ amenities according to MIP level
• Check equipment’s/stationery
• Be Smart, well-groomed and maintain a friendly and cheerful disposition all the times
• Oversee the day to day operations
• Fire Procedure
• Handle guest complaints and report to manager
• Is aware of the daily hotel activities and has product knowledge of all the hotel facilities.
• To attend training classes as per schedule.
• Shows fullest cooperation and respect within the team and other departments
• Works in harmony with all hotel employees, and provides personalized service within limit of the established job specification
• Prepare for daily MIPs arrivals in terms of room allocation, amenities and special requests of Guests.
• Register and process check in/out for all MIPs guests efficiently and professionally.
• Escort MIP guests to their rooms.
• Update guest information into the computer after a complete check in.
• Accountable for cashiering duties, foreign exchange transactions, settlement upon Guests’ departure.
• Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed
• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
• Resolve guests complaints/ requests and liaise with the departments concerned to ensure immediately follow up and hand over major complaints to the Duty manager
• Ensure that all messages, mails and packages are delivered to the guest room.
• Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.

Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously

• Internal: Works in harmony with all hotel employees, applies rules and provides best service within the limit of the established job specification
• External: All guests, suppliers/partners.
• Materials: All machinery and equipment at Front Office

More detailed duties and responsibilities are listed below in the form of a checklist and are not meant to be complete.