Guest Experience Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.

About the role:

The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the Front Office, reporting into the Front Office manager. 

What you will do:

·Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible 

·Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. 

·Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone; 

·Resolves guest complaints, and find opportunities to recognize and personalize the service  

·experience for all guests  

What you bring:

·One + years’ experience working within a luxury hotel or similar environment is considered an asset 

·Excellent interpersonal skills and communication skills 

·Cross cultural sensitivity, and customer service orientation  

·Guest centricity and understanding the importance of guest’s preferences. 

  
What we offer: 

·Competitive Salary, wages, and a comprehensive benefits package

·Excellent Training and Development opportunities

·Complimentary Dry Cleaning for Employee Uniforms

·Complimentary Employee Meals

Schedule & Hours:

·Full time Job.

·Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.