Your web browser (Chrome 133) is out of date.Front Desk Supervisor
Hotel Brand: InterContinental
Location: Jordan, Amman
Hotel: Amman (Jordan) (AMMHA), Islamic College Street, P.O. Box 35014, 11180
Job number: 143519
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Key Responsibilities
Conducts shift briefings to ensure hotel activities and operational requirements are known Supervise front office operations during assigned shift including: Maintenance of guest information Maintenance of information about local events Compile occupancy statistics Supervise the use of he public address system Supervise group bookings Assisting with serious complaints Supervise cashiering activities during shift including: Cash handling and banking procedure Dealing with irregular payments Instructing staff in credit policies and facilities Instructing staff in cash security procedures Carry out debtor control Prepare reports Supervise the cashiering system
Supervising People
Work with your Line Manager to ensure the departmental performance of staff is productive. Duties include: Participate in staff recruitment Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member Provide input for performance review discussions in line with company guidelines Ensure new staff complete their Orientation program on a timely basis Assist with the preparation of efficient departmental work schedules Coach and counsel staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance
Operational Knowledge
Gain understanding of the departmental goals and support your Line Manager to achieve these targets Recycle where-ever possible and enforce cost saving measures where appropriate
Customer Service
Demonstrate service attributes in accordance with industry expectations and company standards including:
- Being attentive to Guests
- Accurately and promptly fulfilling Guests requests
- Anticipate Guests needs
- Maintain a high level of knowledge which affects the Guest experience
- Demonstrating a ‘service’ attitude
- Taking appropriate action to resolve guest complaints
Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
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