الوصف الوظيفي
Company DescriptionFairmont Amman is offering a career opportunity for an energetic and experienced and energetic Duty Manager.Job DescriptionReporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offers professional, engaging and friendly serviceEnsures that Operating policies and procedures are adhered.Seeks feedback on guest satisfaction and resolves problems in accordance with our promise and philosophy of colleague empowermentStrong and effective communication with all other departmentsProvides guidance and motivation to the team members from all departments. Establishes and communicates on a daily basis with the Hotel leaders. A strong commitment to colleague satisfaction.Responsible to balance operational, administrative and colleague needsResponsible for ensuring consistency in exceeding guest service expectations (Fairmont Hotels & Resorts programs as a measurement tool)Provides passionate direction towards achieving our visionDevelops, implements and/or maintains new incentives to motivate colleagues and maximize hotel revenueAdheres to and promotes the Company’s Health and Safety policies to ensure a safe work environment and knowledgeable all safety and emergency proceduresQualificationsPrevious Duty Manager experience preferably within a hotel environmentExceptional communication and interpersonal skills that will see you develop strong rapport with guests and colleaguesA confident and proactive problem solver, with strong conflict resolution skillsThe innate ability to remain calm under pressure and when responding to emergency situations Exceptional time management skills will help you in managing competing priorities in this fast-paced service environmentExcellent attention to detail and a genuine commitment to delivering luxury serviceExperience with Opera PMS, and First Aid and CPR is advantageousAdditional InformationWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/