Donors Relationship Officer

Core Duties and Responsibilities

1. Donor Relationship Management

Serve as the primary point of contact for a portfolio of Individual and member donors, ensuring timely, professional, and personalized communication to build trust and long-term partnerships. Develop and implement engagement strategies tailored to donor preferences and motivations, including personalized updates, thank-you notes, and impact reports. Plan and coordinate donor appreciation events to showcase

the impact of contributions and strengthen relationships. 

2. Oversight and Compliance

Develop, review, and maintain legal agreements with donors, ensuring alignment with organizational policies and legal standards. 

Maintain accurate records of agreements and donor communications to support compliance, audits, and reporting requirements. 

3. Donor Engagement Programs and Insights

Analyze donor data using management software (CRM) to identify trends and optimize engagement strategies.  Design programs for both member and non-member donors that recognize their contributions and deepen their commitment to the organization.  Conduct surveys to gather feedback and refine engagement strategies based on donor insights. 

4. Reporting and Collaboration

Prepare regular reports on donor engagement metrics to inform internal stakeholders and guide strategic planning. 

Collaborate with the team to align donor relations activities with campaign goals and organizational priorities. 

5. Additional Contributions: 

Support other activities within the Partnerships and Resource Mobilisation Unit as needed.