Customer Success officer
Amman, Jordan Customer Success officer
About the job Customer Success officer
Job Description:
Customer Success Officer ensures stakeholders achieve their objectives using the inventory management system. This role involves addressing user concerns, driving adoption, and maintaining strong relationships with end-users and administrators to ensure satisfaction and system effectiveness.
Key Responsibilities:
Act as the primary contact for users, addressing questions and concerns promptly.
Monitor system usage and provide insights to optimize workflows and improve efficiency.
Assist in creating and delivering training sessions to enhance user understanding of the system.
Collect feedback from stakeholders and communicate it to internal teams for improvements.
Develop reports and presentations to highlight system performance and user engagement.
Qualifications:
Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
1+ years of experience in customer success, client relations, or similar roles, preferably in healthcare IT.
Strong interpersonal and problem-solving skills.
Ability to translate user needs into actionable solutions.
* Proficiency in MS Office and CRM tools.
