https://bayt.page.link/v1TUmrkCw1dqRip19
دوام كامل · مبتدئ الخبرة · 0-2 سنوات من الخبرة
100-499 موظف · خدمات تكنولوجيا المعلومات

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الوصف الوظيفي

Who are we?
At Bayt.com we are committed to empowering people to lead better lives by providing them with the tools and information to build their lifestyle of choice. We are passionate about our services and seek to deliver the best experience for our customers. Not only are we devoted to our work and customers but most meaningfully to each other's success. We want to better every life we come in contact with and have lasting positive impact on the community. 

What do we value?

  1. We strive to be the best 
  2. We obsess about empowering others to lead better lives
  3. Create value by doing more with less
  4. Embrace change with a positive attitude
  5. Communicate openly, honestly, and often

Job Summary

Bayt.Com is looking for a highly effective Customer Onboarding Specialist with excellent interpersonal skills. You will be an extension of the Sales team in providing after-sales services and training to the customers in person, via the telephone, and online. You will have exceptional customer service delivery skills; be personable, a good conversationalist, and an active listener. Problem-solving comes naturally to you. You are customer-obsessed: You empathize with them; understand their goals, pains, needs, and wants; and you strive to empower them to reach their goals.

Job Description

  • Responsible for improving customer retention through programs and services provided to the customer.
  • Actively listen to customers and provide them with solutions that meet or exceed what they need.
  • Explain and demo all digital products of Bayt.Com in person or online.
  • Increase Bayt.Com's product portfolio per customer through active sales by constantly working to improve the customer care experience, create engagement, and facilitate organic growth.
  • Take ownership of customers' issues and follow problems through to resolution.
  • Create communications to keep customers in the know on current offers, pricing, support concerts, or any changes.
  • Determine customers' recruitment needs and prepare proposals to upgrade their experience.
  • Identify, up-sell, and cross-sell opportunities by building long-term relationships and providing quality customer service.
  • Ensure coverage of your assigned stack through regular physical and telephonic meetings.
  • CRM system should be used extensively.

المرشح المفضل

عدد سنوات الخبرة
الحد الأدنى: 0 الحد الأقصى: 2
الشهادة
بكالوريوس/ دبلوم عالي
المستوى المهني
مبتدئ الخبرة

Founded in 2000, Bayt.com has become one of the most trusted and respected brands in the region. Over the years, we have won numerous awards of recognition, including the "Leading E-Commerce Website in the Pan Arab Region" by the Pan Arab Web Awards (2007), the "Company of the Year" award by the TECOM Investments Pearl Awards (2009), and the "Top Companies to Work For in the UAE" award by the Great Places to Work Institute (2011, 2012, & 2013), and Best Workplaces in Asia 2015 award. Bayt.com is firmly committed to the region and has an excellent and thorough understanding of the Middle East and North Africa recruitment market and business landscape. This is evidenced by Bayt.com's fully trilingual recruitment platform, which is the first and only such platform in the region, as well as its 12 regional offices in Abu Dhabi, Al Kuwait, Amman, Beirut, Cairo, Doha, Dubai, Eastern Province, Jeddah, Manama, Muscat and Riyadh. Bayt.com maintains an ongoing, dedicated customer support staff that is able to work directly with our customers to ensure their goals are achieved most efficiently and cost-effectively, it is also evidenced by Bayt.com's leading track record of continued success serving the region's job seekers and employers in finding top jobs and top talent respectively. With over 44,000,000 professionals and over 40,000 leading organizations using Bayt.com's recruitment platform across all industry categories and career levels, Bayt.com is today the single largest marketplace of professionals and companies in the region.

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