Responsibilities:
• Work with new hires to train them on the company's customer service and product procedures and policies.
• Train all employees on new procedures relating to customer service and products.
• Implement new training techniques and apply learning structures to training sessions to maximize the benefit of training sessions for new and existing employees.
• Work with the client to discuss and implement various training methods and matrixes.
• Keep a record of who has completed training and when.
• Organize and conduct refreshment training when needed.
Minimum Requirements:
• Diploma or above
• Minimum of 3 years previous experience as a customer service training delivery specialist on call center.
• Strong communication skills, both written and verbal
• Good interpersonal skills with the ability to build strong relationships
• Good listening skills, with high levels of attention to detail
• Strong working knowledge of Microsoft office platforms
• Ability to multi-task and prioritize own workload
• Able to understand and work in line with SLA’s and KPIs
With a vision for delivering efficient and superior outsourcing services to its global clients, Crystel is a business process outsourcing (BPO) provider designed to unlock your business potential while enhancing customer relationships and brand perception. An award-winning BPO provider with world-class empirical knowledge, Crystel is the catalyst for achieving success by providing unmatched, innovative and dynamic outsourcing solutions. Driven by quality and commitment, Crystel excels in customer satisfaction by offering innovation and service quality to its clients. Crystel empowers companies to achieve and fulfill the full benefits of outsourcing services, namely quality of service cost reduction, risk management, speed and flexibility. By utilizing state-of-the-art technologies and a talented pool of professionals, Crystel raises the bar for outsourcing service in Jordan, the region and international markets. Crystel customizes its creative solutions as per clients’ needs, so as to create and realize your vision. Crystel offers its clients a diversified range of outsourcing services including Customer Support, Sales & Marketing, Research & Data Management, Intelligence, Back Office and Training. Crystel abides by and embraces its values of transparency, flexibility, professionalism, excellence and innovation to achieve optimal efficiency and help you grow by optimizing your operations.