Country Manager

Role overview: 

The Country Manager will spearhead the search for new customers and partners across Jordan, focusing on global money movement. As a sole contributor, the individual must be target-driven with a strong passion and commitment to achieving results. This role requires a hands-on approach, involving deep engagement in execution and leading from the front.

How you will create impact:

The Country Manager will significantly impact TerraPay's growth and presence across the Lebanon and Jordan through the following key responsibilities:

• Strategic Sales and Development: Owning, crafting and implementing a comprehensive sales and business development strategy for TerraPay, driving expansion and market penetration in the Lebanon and Jordan region.
• Sales Cycle Management: Overseeing the entire sales process—from lead generation and account management to closing deals with C-suite executives—ensuring efficient and effective execution.
• Partnership Development: Building and nurturing strategic relationships with fintechs, money remittance companies, and other financial institutions to enhance TerraPay’s market position and business opportunities.
• Collaborate with cross-functional teams: including marketing, product, and customer ops, to align strategies, drive innovation, and deliver solutions for enterprise customers. Leverage clear communication and teamwork to streamline workflows, resolve challenges, and ensure successful execution of new customer go-lives or existing customer up-sell opportunities 
• Lead Generation and Reporting: Attending tradeshows, sourcing leads, and following the sales process while providing detailed reports to the sales management team.
• CRM Utilisation: Maintaining accurate and timely reporting using CRM tools to track performance, pipeline, and sales activities.
• Feedback and Strategy Adjustment: Providing actionable insights and feedback to the line manager about pipeline status, performance metrics, and strategic adjustments.
• Client Retention and Satisfaction: Ensuring high levels of client retention, contractual health, and overall satisfaction through proactive management and support.
• Communication Facilitation: Strengthening the connection between customers and TerraPay’s back-office services to streamline communication and resolve issues effectively.