Support and monitor express operations to ensure effective and efficient workflow.
Draw process map for various GDA partners and franchisees across the network and define a clear SLA and KPIs against each process.
Design end-to-end shipment cycle with new agents across the network and conduct system training and express awareness as part of the onboarding process.
Follow-up on inbound and outbound operations in accordance with the standard procedures and quality of service standards
Review and improve the current operations free analysis dashboard to automate the periodic reports and take the necessary business decisions in coordination with global BIE team.
Conduct Rate studies, analysis, and negotiate better pricing offers based on business need.
Develop new products and services that should fulfil the market needs and generate new revenue streams.
Provide insightful data analysis to guide decision making and provide proactive solutions.
Working closely with accounting and pricing team to identify pain points within the monthly billing invoices and recognize revenue leakages by conducting cost simulations and profitability studies.
Apply statistical analysis, root cause analysis and quality control methods to obtain accurate insights about shipment cycle pain points and provide corrective action plans accordingly.
Design an SOP to control the overall shipment life cycle.
Job Responsibilities - Experience and Education
A bachelor’s degree in industrial engineering or any related field
0-2 years of experience in Business Development, Business Analysis, or Operations field.
Critical and strategic thinking
Problem solving
Strong communication with ability to working with multiple stakeholders efficiently.
Technical writing
Work under pressure while maintaining acceptable level of work accuracy.
Multi-tasking and time management
Demonstrates tendency for details.
Demonstrates signs of willingness to learn with self-motivation attitude.
Analytical skills
Advanced Excel skills
Knowledge of how to use Microsoft Power BI or Tableau
Preferable to have knowledge in Excel Macros
Preferable to have knowledge of working with Microsoft Access
