Job Description Job Title: Contact Center Executive Posting Start Date: 3/24/25 Job Description:
Purpose of the Job
Job Description
+ Providing excellent customer service by answering inquiries, resolving issues, and addressing concerns.
+ Gaining a deep understanding of the company's products or services to effectively assist customers and provide accurate information.
+ Communicating clearly and professionally with customers, colleagues, and supervisors, and actively listening to customers' needs.
+ Identifying and resolving customer problems and complaints while following company policies and procedures.
+ Accurately recording customer information, interactions, and transactions in the company's database or CRM system.
+ Efficiently managing call time and ensuring prompt response to customer inquiries.
+ Continuous Learning: by keeping up to date with product or service knowledge and participating in ongoing training programs.
+ Meeting performance metrics and targets, such as call handling times, quality scores, as specified by the employer.
+ Providing regular reports and feedback to supervisors on customer trends, issues, and suggestions for improvement.
Job Responsibilities - Experience and Education
+ Bachelor's or equivalent is the minimum educational requirement.
+ Strong verbal and written communication skills
+ A customer-focused attitude, patience, empathy, and the ability to manage challenging customer interactions.
+ Problem-Solving Abilities.
+ Adaptability to change.
+ Shift Flexibility (including evenings, weekends, and holidays)
+ Ability to work under pressure.
+ A medium to high typing speed is required.
Leadership Behaviors
Skills