Cluster Reservation Manager - Crowne Plaza Amman

At IHG, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with IHG

We are seeking a highly motivated and experienced Cluster Reservations Manager to join our team. 
As a Cluster Reservations Manager, you will be responsible for overseeing reservations for multiple properties within our cluster. This is a key role that requires exceptional organizational skills, a deep understanding of the hospitality industry, and the ability to maximize revenue through effective reservations management.
 
Responsibilities: 

• Manage and optimize reservations for multiple properties within the cluster.
• Implement pricing strategies to maximize revenue and occupancy.
• Monitor booking trends, market demand, and competitor pricing.
• Develop and maintain relationships with travel agents and corporate clients.
• Train and mentor reservation colleagues to ensure exceptional customer service.
• Utilize reservation systems and tools to track and analyze performance metrics.
• Collaborate with the sales and marketing teams to drive business and promotions.
• Prepare and present regular reports on reservations and revenue performance.

Qualifications:

• Bachelor's degree in hospitality management or related field (preferred).
• Proven experience in reservations management within the hospitality industry.
• Strong knowledge of reservation software and revenue management systems.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to make data-driven decisions.
• Strong leadership and team management skills.
• Exceptional customer service orientation.
• Ability to adapt to a fast-paced and dynamic work environment.