Catering Sales Executive

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.

About the role

Our Catering Sales Executive is responsible for driving revenue through the sale of catering services for events and special occasions.

What you will do

• To actively solicit and book all types of catering business from various sources of leads.
• To develop creative and attractive menu presentations for potential clients. In addition to being able to produce balanced and well tailored menus and food choices.
• To respond to all telephone and walk in inquiries regarding catering space.
• To maintain an active trace/follow-up system on all personal sales calls and current events and functions.
• To coordinate the sales efforts between sales department and catering to insure proper utilization of function space to yield maximum revenues.
• To conduct tours of the property with meeting planners and potential clients.
• To negotiate with clients and achieve maximum revenue/profit potential while satisfying client needs.
• To comfortably entertain appropriate clients.
• To finalize all bookings maximizing all revenue potential by up-selling in all revenue producing areas.
• To keep Director of Catering promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.
• To coordinate with other departments to ensure quality of guest satisfaction.
• To supervise the execution of banquet events.
• To attend and actively participate in all required meetings.
• To prepare a monthly booking report.
• To achieve yearly personal sales booking goals.
• To be fully versed in all banquet space, facilities and capabilities of competitive market.
• To review function space with the Banquet Operations.
• To attendant in regards to any requirements for a group or function.
• To review all banquet event orders and daily and weekly banquet sheets to ensure accuracy in content and spelling. In addition to clear, complete and specific information regarding the function.
• To pre-empt guest and client requirements.
• To assist in developing and executing projects for assigned market areas to increase catering activity, volume and profit.
• To respond properly in any hotel emergency or safety situation.

• To perform other tasks or projects as assigned by the department management.
• Supervise the execution of banquet events and ensure client satisfaction at the outset of all events. Review all function space with appropriate banquet staff prior to event and find solutions to the inevitable challenges and glitches that arise while events are on property.
• Assist with all inquires within the sales, marketing and catering department, including assistance with high telephone volume and walk-in site inspections

What you bring

• Minimum three years’ experience in a client service role
• Fluency in English and Arabic with excellent communication skills
• Attention to detail to ensure precision on all tasks
• Ability to work under pressure & multitask
• Exceptional guest Services Skills
• Ability to analyse and solve problems in a fast-paced environment
• Strong organizational and communication skills
• Strong interpersonal skills to interact with guests, team members and stakeholders
• Proactive & Flexible attitude
• Passionate & Enthusiastic
• Ability to work both independently and within a team
• Ability to work shift schedules

What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

• Full time Job.
• Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.