Assistant Reservations Manager

Cloud 7 Hotel and Residence, Aqaba

Cloud 7 Residence Aqaba is a new gem in the spectacular lifestyle destination Ayla Oasis, that welcomes the next generation of travellers and guests seeking unique experiences right in the heart of Aqaba’s dynamic community. Located in the pristine waterfront resort, nestled in the turquoise man-made lagoon on Jordan’s Red Sea coast, Cloud 7 welcomes visitors in its vibrant, spacious, and inviting setting in the heart of the Marina Village, which offers a range of dining and shopping experiences.

JOB DESCRIPTION

KEY RESPONSIBILITIES:

• Assist in managing all reservations via phone, email, online booking platforms, and third-party agents.
• Ensure all reservations are accurately entered into the system, following company policies and procedures.
• Handle special requests, VIP bookings, and group reservations with attention to detail.
• Monitor room availability and overbooking situations to optimize occupancy and revenue.
• Work closely with the Front Office and Sales teams to coordinate bookings and guest requirements.
• Address guest inquiries and complaints promptly, ensuring high customer satisfaction.
• Maintain positive relationships with corporate clients, travel agencies, and online travel agents.
• Provide accurate information about hotel services, promotions, and local attractions.
• Support Sales & Marketing department to update packages and fact sheets.
• Ensure all reservations are compliant with hotel policies, including payment and cancellation terms.

CONNECTION

• Foster a collaborative and inclusive workplace culture that values diversity and promotes teamwork.
• Engage with the local community through events and partnerships, promoting the establishment as a valued member.

INNOVATION

• Leverage technology and data analytics to enhance the reservation process, optimize pricing strategies, and improve guest booking experiences.
• Stay ahead of reservations best practices and trends, continuously seeking opportunities to innovate and improve reservation processes.

CURATION

• Networking with peers, industry leaders, and professionals in the reservation field, participating in community events, conferences, associations, and organizations to build connections, share knowledge, and stay updated with industry trends.
• Lead the development and execution of strategic initiatives to attract new guests.

LEADING THE WAY

• Lead by example, demonstrating excellent teamwork skills.
• Promote Kerten Hospitality's values and culture both internally and externally.

EXPERIENCE & SKILLS

• Bachelor’s degree in Business Management, Hospitality Management or related field is preferred.
• Proven experience as an Assistant Reservation Manager.
• Proficiency in Opera 5/Cloud system and Microsoft Office.
• Strong communication, problem-solving, time management and organizational skills.