Job Purpose:
Under the direct supervision of the IT Operations Officer, the incumbent will deliver a wide range of processes and activities to facilitate effective service delivery in the area of Information Technology. The duties include but not limited to: standard software and hardware support services; monitor and maintain a wide range of information sources, to contribute to the effective delivery of IT services; installation and decommissioning of computer equipment and software as needed; acting as the initial focal point of contact for the help desk, responsible for tickets assignment and escalation. In addition, the position will be dealing with IT asset management and procurement. In addition, the IT Operations Assistant will provide support to the field offices in relevant areas.
Key Responsibilities (not all-inclusive, nor exhaustive):
STANDARD MINIMUM ACADEMIC QUALIFICATIONS:
Education: Completion of secondary school education. University degree in Information Technology, Computer Engineering or other related field is desirable.
Experience: At least four (4) years of progressive experience in the IT support, system administration and networking with one (1) year of experience directly linked to helpdesk and ticketing systems support.
Language: Fluency in both oral and written communication in English and Arabic languages.
Required Skills:
The UNITED NATIONS WORLD FOOD PROGRAMME (WFP) is the world’s largest humanitarian organization working towards zero hunger by 2030, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change. Powered by the passion, dedication and professionalism of our 20,000 staff worldwide, the United Nations World Food Programme (WFP) works in over 80 countries to bring life-saving food to people displaced by conflict and made destitute by disasters, and help individuals and communities find life-changing solutions to the multiple challenges they face in building better futures. In 2020, WFP assisted 115.5 million people – the largest number since 2012. On any given day, WFP has 5,600 trucks, 30 ships and nearly 100 planes on the move, delivering food and other assistance to those in most need. Every year, we distribute more than 15 billion rations at an estimated average cost per ration of US$ 0.61. We work to enhance nutrition in women and children, support smallholder farmers in improving productivity and reducing losses, help countries and communities prepare for and cope with climate-related shocks, and boost human capital through school feeding programmes. In conflict situations, we bring relief to exhausted populations and use food assistance to build pathways to peace and stability. For its efforts to combat hunger, for its contribution to bettering conditions for peace in conflict-affected areas and for acting as a driving force in efforts to prevent the use of hunger as a weapon of war and conflict, WFP was awarded the Nobel Peace Prize in 2020.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.
