Responsible for project implementation and support of our solutions either remote or at customer’s sites
• Functional and technical analysis of our Proprietary Software’s specific features.
• Technical analysis of the performance problems and bottlenecks in the solution/ RDBMS, identifying the problem and eventually implementing the solution, where applicable, resulting in improving the solution overall performance
• Provide training to our customers on the solution functionalities
• Supporting and fixing the issues reported by clients in their day-to-day operations
• Work closely with clients and the company team members, to monitor and troubleshoot any inconsistencies getting reported on the solution on daily basis
• Conduct preliminary troubleshooting on the technical issues reported by the client and work closely with the Product Engineering team to solve the issue. The technical consultant should be responsible of owning the issue till its resolution and closure by the client
• Coordinate with the Product Engineering team to gather all the needed scripts for technical issues, test them for validity purposes, deliver the needed part to the customer, and assist the client in answering any issues
Minimum Bachelor’s degree in Computer Science is required
• 3-5 years of experience in the field of software development and RDBMS skills
• Previous experience in implementing and supporting banking solutions
• Technical aptitude: the ability to understand new technologies and related environments
• Ability to learn new technology through self-study
Good knowledge in PLSQL/ Query/Scripting & Oracle Procedure writing is a must
• Knowledge in JAVA is a plus • Previous experience in reporting tools such as Jasper, Birt, or equivalent is a plus
• Knowledge of Webservers, Application servers (Tomcat, WebLogic, etc.) is a plus
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