Job Purpose:
-Sell Asiacell B2B products and services to prospect and existing B2B clients, to achieve the SME & SOHO objectives set by the management, in charge to handle SMEs& SOHO customers in terms of acquisition, retention and customer’s satisfaction throughout delivering ultimate level of account management.
Key Accountabilities & Responsibilities:
· Increasing Asiacell market share in the SME&SOHO segment, by acquiring new customers
· Coordinate with all other departments to ensure smooth customers’ onboarding
· Selling Asiacell’s Mobility, ICT & IOT products and technical solutions
· Follow SME & SOHO procedures & guidelines and get the required documents.
· Develops a trustworthy relationship with customers and ensure customer satisfaction.
· Achieves the sales objectives set by the management.
· Reporting daily, weekly and monthly visits and activities
· Provide Feedback on field expectations, and the competition activities in the market
· Market / Area / Governorate scanning (From field & Digital)
· Reporting target list, Pipeline & expected landing
· Conduct regular visits to ensure proper portfolio coverage
· Increasing the revenue of his / her existing base, through upselling & cross selling
· Customer complaints management handling
· Guiding & supporting the new team members
· Explore the untapped opportunities in the market and translate it into business leads
· Identify the potential segments & Industries for more business growth
· Carry out any other work required by the SME manager
Qualifications:
· Bachelor degree in in Business Administration, Computer Science, IT or engineering
· 1-3-year experience in sales
· Language skills (Arabic, English)
· Computer skills (MS Office, Email Correspondences, Programming)
· Good communication, problem solving, negotiation and conflict handling skills
· Stress resistant
· Ability to manage different tasks
· Having an active driving license
Behavioral Competencies:
· Delivering Results & Fostering Ownership
· Building Customer Value
· Networking & Influencing Collaboratively
· Leading Teams
· Driving Change.
Technical Competencies:
· Performance Management & Reporting
· Telecom Market & Industry Knowledge
· B2B Sales Planning
· B2B Product / Portfolio Strategy Development
· Key Account Management
· Bidding & Tendering Process
· B2B Solution Selling
Overview Asiacell is a leading provider of quality mobile telecommunications services in Iraq, with 18.3 million subscribers. Asiacell was the first mobile telecommunications provider in Iraq to achieve nationwide coverage, offering its services across all of Iraq’s 18 governorates including the national capital Baghdad and all other major Iraqi cities. Asiacell’s network covers 97% of the Iraqi population, making Asiacell’s national coverage the most extensive of any Iraqi mobile telecommunications operator. In 2012, Asiacell was recognized by the French market research firm Altai as being Iraq’s leading brand – not only in the mobile telecommunications market but across all industry sectors – a reflection of Asiacell’s strong brand recognition and its established reputation for quality, reliability and service. In 2011, the Iraqi Ministry of Communications (MOC) recognized Asiacell as the “best GSM operator” in Iraq. Asiacell achieved nationwide network coverage by 2009 and continues to strive to be the first choice for mobile telecommunications in Iraq. Prior to its conversion to a private joint stock company in anticipation of the IPO, Asiacell was the largest limited liability company in Iraq. Asiacell enjoys the strong support of its shareholders. These include its founder, Mr. Faruk M. Rasool, as well as its strategic partner and key shareholder Qatar Telecom (Ooredoo), which has vast experience in successfully operating and supporting mobile telecommunications providers across the MENA region and South-East Asia.
