Senior IT Support Analyst

Our client is a premier IT services and consulting firm dedicated to delivering outstanding IT solutions globally, with a strong emphasis on the oil and gas industry. With branches in 13 countries, we support clients in over 30 countries, providing a comprehensive suite of IT services.

We are currently looking for a Senior IT Support Analyst for one of their clients. This role will be based out of Iraq. 

• Infrastructure Support:
  Manage and support various IT infrastructure towers, ensuring system performance and availability.
• Rollout and Training:
  Assist in the deployment of new systems and applications, conducting user training and support.
• License Management:
  Oversee software license management and maintenance, ensuring compliance and optimal usage.
• Asset Management:
  Maintain an accurate inventory of IT assets, facilitating tracking and reporting.
• Planning and Coordination:
  Support the planning and coordination of IT initiatives to ensure successful project delivery.
• Server Room Activities:
  Conduct physical installations and certifications for servers and network devices in the server room.
• Identity Management:
  Manage user accounts, including creation, suspension, and deletion of IDs and email accounts.
• End User Support:
  Provide comprehensive support to end users, resolving IT issues effectively.

• Education:
  Bachelors degree (or equivalent experience) in an IT-related field (Required).
• Experience:
  1-3 years of experience as an IT Support Analyst (Preferred).
• Industry Knowledge:
  Familiarity with telecom, server, and desktop infrastructure in the Oil & Gas upstream sector (Preferred).
• IT Operations Experience:
  Required experience in IT operations and infrastructure support (Preferred).
• Project Management Experience:
  Preferred background in project management.
• ITIL Framework:
  Knowledge of ITIL processes with hands-on experience.
• Technical Knowledge:
  Understanding of IT infrastructure systems, networks, telecoms, Windows, and Linux technologies.
• Support Experience:
  Experience with computer software and hardware support, including servers and systems.

• Work for 3 months (7-days a week) followed by 1 month of leave, or 6 months of work followed by 1 month of leave. 
• Company-sponsored air tickets will be provided during the leave month, but only the basic salary will be paid.