Security Operations Centre (SOC) Clerk [5 Positions]

Background
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UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Office/Unit/Project Description 

SOC is established to support the safety and security of personnel, premises, assets and operations working for the United Nations Security Management System (UNSMS).  This position is located in the UNDSS office in Erbil/Iraq, locally administered by the UNDP and is financed by the Local Cost-Shared Security Budget  to facilitate the standardization and play a lead role in coordinating SOC/s operations across Iraq, with the primary focus on operations run by Baghdad based UN Orgs and personnel.  SOC operates on 24/7 basis.

SOC monitors, facilitates and coordinates the data and voice communications and applications using the Security Communications System (SCS). Additionally, responsibilities include monitoring the available channels of early warnings, e.g. mass media or surveillance capabilities, facilitating interaction with security interlocutors/ emergency response structures of Government of Iraq, maintaining administrative data supporting security communications, such as aggregating contact data for UNSMS personnel, offices, vehicles, and emergency services.  SOC supports UNSMS crisis coordination and response effort.

Duties and Responsibilities

Operational:  

Maintaining an enabling secure environment for the facilitation and conduct of UN operations and program delivery.

• Receives, transmits or relays security and safety messages and information on behalf of the Designated Official/Area Security Coordinator/Senior Security Personnel (as applicable) via all identified means of communication to personnel.
• Escalates situation upon receipt of notifications of security and safety incidents via the appropriate and defined channels for follow-up and support.
• Monitors the movement of field missions, using the SCS and Vehicle Tracking System (VTS), as defined by the Security Risk Management (SRM) process and appropriate local standard operating procedures (SOPs);
• Report immediately to the Head of SOC or Officer in charge of the SOC and to the affected AFP Security in the event tracking device panic button is activated.
• Monitor all radio channels and respond to all calls or observation and promptly notify to OIC SOC. 
• Identify and verify exact location of all radio interferences, incidents and accidents reported or detected and immediately report to OIC SOC.
• Monitor news and relay breaking news to Head of SOC or OIC immediately if there is any impact on UN personnel. 
• Notify all UN personnel on potential security threats and security advisories through broadcasts.
• Track all movements of UN personnel and UN vehicles in the mission area using available devices in the radio room and record the activities in the vehicle tracking log.
• File all completed vehicle movement tracking logs in the designated folder.
• Maintain radio contact with all radio users, base stations and vehicles operating on the radio network(s).
• Ensure efficient communications and information flow for UNAMI, UNITAD and UNCT.
• Respond to all type of emergencies and make sure to understand and follow the “actions on” instructions. 
• Assist UN personnel in relaying messages in cases of failure of direct communication.
• Ensure all network users are complying with standard radio procedures and that call signs and radio discipline are strictly maintained.
• Conduct radio checks in accordance with the radio check procedures and submit the statistics of the radio check to OIC SOC.
• Conduct weekly international staff headcount and national staff welfare checks.
• Ensure that all messages received are relayed immediately to the addresses.
• Check SOC radio room email at least once every 15 min and take appropriate action.
• Be familiar with the operations of equipment assigned to SOC and ensure all is in proper working condition.
• Liaise with other SOCs and maintain contact information databases such as call  signs, selcalls, email  and telephone numbers.
• Continually check and update contact information of UN personnel and visitors within the mission area.
• Assist in ensuring accountability of personnel under the warden system.
• Brief the incoming SOC operator of all events, especially on action taken regarding pending cases and what to expect during handover and takeover of duties.
• Brief the incoming SOC operator on the number of vehicles tracked during your shift and the messages received.
• Safekeep Armory, Safe rooms, conference, and CPU convoy keys along with so there is 24/7 access to it when needed.
• Provide call signs information and telephone directory assistance services for users when required.
• Report to OIC SOC, All loss, damage, or theft of radio equipment and any security breaches on UN radio networks.
• Ensure that copies of Mission Monitoring Sheets, vehicle tracking log sheets, etc. are available for daily operations and saved on Teams in proper folders.
• Verify that all information required for movement monitoring and make sure that all information is obtained and is registered in the Mission Monitoring Sheet.
• Prior to and during the mission, the SOC will notify the Mission Team Leader of the latest security information or incidents on the planned route.
• In conjunction with the TRIP clearance, give the final “go-ahead” for missions to depart and report missions departing without the official “go-ahead” to the ASA. 
• Follow up with the missions’ position and arrival reporting. Record all communications (or “calls”), whether successful or not, position reports (in the case of manual movement reporting), and key messages related to the missions in the Mission Monitoring Sheet.
• Facilitate initial support and information to the mission in case of need (e.g. contact police or medical support) as per SOP.
• Immediately report any incidents or accidents to the Head of SOC or OIC and ASA.
• Prepare a daily movement summary report (including reports of non-compliance). 
• If a Secondary Monitoring SOC is used for the movement monitoring, verify that the Secondary Monitoring SOC has all data related to the mission movement prior to the operational handover and, at any given time, can take over the mission monitoring. This also applies in reverse where the Secondary Monitoring SOC is handing the movement monitoring back to the Primary Monitoring SOC.

Administrative:

Maintaining and updating database for staff information and presenting reports when needed.

• Maintains the contact and residence details of all UNSMS personnel and their eligible dependents (and if applicable contact details of NGOs and implementing partners), and the contact details of premises and vehicles.
• Maintains the UN warden lists. 
• Maintains the contact details of the response team emergency services and support structures of host government, local authorities and contracted private security companies; direct personnel to the nearest one during times of security or safety incidents.
• Maintains records and logs of actions and communications undertaken to support security or safety incidents or any other critical communications.
• Prepares and submits reports, as directed by the Head of SOC or OIC.

Managing information:

• Maintain, with an appropriate level of confidentiality, in accordance with UN information management policies and established SOPs for personnel, the current contact and residence details of all UNSMS personnel and their eligible, and the contact details of vehicles, premises and assets;
• Ensure availability of the current contact details of the response team emergency services and support structures of host government and local authorities
• Ensure that actions and communications undertaken to support security or safety incidents, or any other critical communications, are recorded and logged.
• Prepare and submit reports and summaries, as directed by the Head of SOC.
• Assist in the review of SOPs, as appropriate.
• Perform any other task as requested by Head of SOC.

The incumbent supports activities of UNDSS Iraq as required, including surge deployment to other regions within Iraq and performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Institutional Arrangement

Under the guidance and supervision of the Head of SOC or OIC, the Security Operations Centre Clerk working in SOC (Radio Room) will be responsible for the above mentioned aspects.
 

Competencies
Core
Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements 
Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible 
Act with Determination:  LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination 

People Management / NA

Cross-Functional & Technical competencies

Thematic Area Name Definition
Business Direction and strategy Effective Decision Making

• Take decisions in a timely and efficient manner in line with one's authority, area of expertise and resources and take into consideration potential wider implications. 

Business Development 

Knowledge Generation 

• Ability to research information and to turn it into useful knowledge, relevant for context, or responsive to a stated need. 
• Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches. 
• Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations. 

Business Management 

Customer Satisfaction/Client Management 

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. 
• Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. 
• Ability to anticipate client's upcoming needs and concerns. 

Business Management Communications

• Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. 
• Ability to manage communications internally and externally, through media, social media and other appropriate channels 

Business Management Digital Awareness and Literacy

• Ability to monitor new and emerging technologies, as well as understand their usage, potential, limitations, impact, and added value. 
• Ability to rapidly and readily adopt and use new technologies in professional activities, and to empower others to use them as needed. Knowledge of the usage of digital technologies and emerging trends.

Business Management Working with Evidence and Data

• Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making.

Security Services

Security advice, planning and 

coordination

• Ability to provide with authoritative advice and guidance on security management, plan and coordinate security activities

Required Skills and Experience
Education:

• Secondary education is required, or 
• A university degree in security management, business administration, Telecommunication Engineering/ICT/IT/Electronics, or equivalent field will be given due consideration, but it is not a requirement. 

Experience:

• Minimum of 4 years (with high school diploma) or 1 year (with bachelor’s degree) of work experience in Telecommunication, ICT, Electronics security, military, police, emergency response or relevant field is required.
• Good knowledge of Security Communications System equipment (radio, satellite and web-based communications).
• Experience in the use of computers, office software packages (MS Word, Excel, etc.), database packages, Power BI and other computer based, web and smartphone applications.
• Previous experience in information management with army, police security operations center, UN System or international organizations is desirable.
• Experience with radio, satellite and web-based communications is desirable.
• Prior relevant working experience within the UN system, an international organization or an international NGO is desirable.
• Experience in the use of data analysis or business intelligence tools is desirable.
• Good knowledge of Turbonet and Track24 platforms.

Required Language(s):

• Fluency in both oral and written communication in English and Arabic languages is required. 
• Knowledge of Kurdish language is required.

Professional Certificates:
       
Completion of a core UN Security Management System formal training, e.g. FSA, SCP is an asset.
Disclaimer
Imortant information for US Permanent Residents ('Green Card' holders) 
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment. 
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Non-discrimination
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.  
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status. 

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