Sales support Officer

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Role Overview

The Sales Support Officer is a pivotal member of both the Outside and Inside Sales teams, offering essential administrative and operational support to enhance overall sales effectiveness. While this role does not involve direct management of a customer portfolio, it plays a critical role in ensuring the smooth and efficient execution of sales processes. Additionally, the role includes providing direct support to customers on digitalization matters, facilitating the seamless adoption and effective utilization of digital sales platforms.

Key Responsibilities:

• • Supports Inside / Outside Sales on a dedicated portfolio of customer.
  • Handle quotations requests received by Inside, Outside Sales, or customers.
  • Follow-up on quotations sent, expiring, not booked, customers lost and take actions on it.
  • Follow up on digitalize customers with phones calls/reminders based on customer qualification priority defined at Group level.
  • Support Customers in the utilization of Spot-on.
  • Contribute to dispute resolution (if related to quotation) and liaise with Prices& customer care on Freight & DDSM claims.
  • Promote CMA CGM Group Services and Non-Maritime products (e-commerce, VAS, intermodal, CEVA…).
  • Ensure customer is matching compliance rules at sales stage.

Required Skills and Qualifications

• Bachelor’s degree (scientific major is a preference) from an esteemed University.
• Previous experience in a corporate or any other relevant industry / field.

• Proficiency in Arabic and English (both written and spoken) is required.

  
  

• Language proficiency will be tested as part of the selection process.

  
  

• Strong organizational, administrative, and multitasking abilities.
• Proficiency in Microsoft Office Suite, CRM tools, and digital sales platforms.
• Knowledge of e-commerce platforms and ability to guide customers through digital processes.
• Excellent communication skills to effectively coordinate between internal teams and customers.
• Strong problem-solving skills, particularly in troubleshooting digitalization queries.
• Ability to thrive in a fast-paced environment while maintaining attention to detail and meeting deadlines.

Come along on CMA CGM’s adventure !