Front Office - Team Leader - Guest Services (German-Russian Speaker)
Job Description
Job Summary: As a Team Leader – Guest Service you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.
General Duties and Responsibilities:
Maintain effective communication with all related departments to ensure a smooth service delivery
Extend personal service and attention to all Guests, with particular emphasis to Club Rotana and VIP Guests Maintain an up to date knowledge of the Hotel and local services, supply information and respond to Guest queries and promote inter-Hotel sales and in-house facilities Maintain and update Guest history profiles through the Opera Guest profile system Deal promptly, efficiently and pleasantly with any queries and resolve Guest complaints that may arise Inspect daily Guest rooms and communicate with Food & Beverage for room treatments following the set standard procedure Maintain awareness of competitors’ rates and occupancy levels and analyze Guest comments through weekly reports Establishes, promotes and maintains good public relations and enhance sales for the Hotel at every opportunity Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment Comply with the hotel environmental, health and safety policies and procedures
Skills
Skills:
- Strong leadership skills
- Excellent communication skills
- Ability to multitask and prioritize duties
- Good problem-solving abilities
- Attention to detail
- Customer service orientation
- Proficiency in using front office software and equipment
- Ability to handle difficult situations professionally
- Knowledge of hotel operations and procedures
- Team management skills
Job Location Ras Al Khaimah, UAE With a serene beachfront location overlooking the azure waters of the stunning Arabian Gulf, The Cove Rotana Resort promises an unforgettable stay in Ras Al Khaimah. This desirable five-star retreat nestled in a tranquil inlet, which blends world-class dining, leisure and meetings facilities with Arabian charm, is the ideal destination for memorable family getaways or staycations and a p... opular accommodation choice for business travellers and corporate groups. The city centre, Ras Al Khaimah International Airport and major attractions are all conveniently close by. From our 204 stylish and cosy rooms on the resort hillside, which are ideal for couples or solo travellers, to our 78 luxurious villas with one, two or three bedrooms, some with waterside locations and perfect for families or groups of friends, our accommodation suits your needs and the occasion. With Nubian design influences, well thought-out living spaces and modern amenities, you will feel at home at our beautiful resort. From casual fine dining at Basilico Mediterranean Restaurant and a vast buffet of tempting global cuisine at Cinnamon all-day dining restaurant to laid-back meals, light snacks and refreshing drinks in a variety of inspiring locations at Breeze Bar & Lounge, Breakers Beach Bar & Lounge, Laguna Bay Bar and Sunset Pool Bar, our six dining experiences spoil guests for choice. Our in-room dining service is available 24 hours a day and just a phone call away. Enjoy some fun-filled family time, keep fit or simply relax and be pampered at The Cove Rotana Resort, which features a raft of leisure facilities for guests of all ages including a Bodylines Fitness & Wellness Club with a fully-equipped gym, separate spa facilities with seven massage rooms, two infinity pools and a children’s pool, a 600-metre private beach, water sports galore, a raft of fitness activities, from boot camp to boxing, and a Flipper's Kid's Club. Sulaymaniyah, Iraq Rotana
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