We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Front Office Duty Manager you are responsible for all pertinent matters affecting guest service and hotel operations in order to maximize hotel revenue while deliver excellence at every opportunity and your role will include key responsibilities such as:
• Ensure guests are greeted upon arrival, checked-in and escorted to room
• Maintain an up to date knowledge of the hotel and services and provide information and respond to guest queries
• Ensure effective handover is done, gaining information from Assistant Front Office Manager and morning Shift Leader
• Make control tours of the hotel ensuring that cleanliness and security is at maximum
• Handle all guest complaints or problems and take immediate action in case an incident
• Record all important issues and situations on the ‘Duty Manager Report’ for General Manager and Front Office Manager information
• Control all department keys / room master keys and ensure that an effective handover is made to the Night Manager in conjunction with the evening Shift Leader
• Maintain an awareness of sales opportunities in order to maximize revenue
• Personally check all VIP arrival rooms and meets guest upon arrival